Web UI for Contact Centres

Web UI for Contact CentresCloud Contact Center, CCaaS, Remote Working, WFHContact centre, Multi-channel, Omni-channel

Why a web UI is essential to support a modern contact centre workforce

Today’s contact centre workforce wants the flexibility to be able to work from anywhere, with easy-to-use technology. On the business side, providing this flexibility opens access to a wider talent pool and boosts retention. However, it relies on furnishing users with the tools they need to work remotely from any internet-connected device. To do this seamlessly, your contact centre solution…
Helen Billingham
April 21, 2023