Email customer service may not be new, but it remains popular. According to ContactBabel's 2023 ANZ Contact Centre Decision-Makers’ Guide, it is the most used digital channel and accounts for 16.5% of all interactions - second only to the telephone in both Australia and New Zealand - and use is increasing. Therefore, businesses must prioritise delivering efficient, effective customer service…
Pauline AshendenAugust 24, 2023