Your Ideal Contact Centre Migration Vendor
Enghouse Interactive can solve your contact centre journey dilemma. As specialist contact centre providers, we pride ourselves in the smooth, swift and secure migration of communications infrastructure to deliver your digital transformation objectives, optimally. Platform agnostic and accredited with the leading PBX and UC platforms as well as Teams certified, Enghouse Interactive will bring the best out of your existing technology investments whether you decide to host in the cloud, on premises or in a hybrid environment. Through intelligent integration, and consolidating your front, middle and back office processes, we get the best out of your combined resources so you benefit from a 360-degree view of your customers, cost-effectively.
The journey with Microsoft – Today and into the future
Whatever stage you are at within your Microsoft strategy Enghouse has the expertise, referenceability and journey mapping to help you from the days of Microsoft OCS to Microsoft Teams. Enghouse experts can to guide your contact centre every step of the way.
A collaborative Teams Contact Centre from Enghouse
The application that is taking the business world by storm, Microsoft Teams is bringing sweeping improvements in office productivity all around the globe. The effortless connection with back office staff will boost your Team’s performance as well as your retention. Find our more about a natively integrated Enghouse Interactive and Microsoft Teams certified contact centre here.
Enghouse Microsoft Teams Operator Console
When the front door to your organisation deserves the best, why not look at our Teams certified Operator Console. Your team will be fully empowered to welcome and process all callers efficiently and effectively, delivering a premium brand experience and assuring them that you’re a business they want to engage with.
Microsoft – Trusted partner
Enghouse Interactive is a Microsoft Gold Partner and a member of Microsoft’s Technology Adoption Program (TAP) for Lync, Skype and Teams.
We’ve worked with Microsoft for more than 14 years at the forefront of communications technology,
during which time over 600+ customers have trusted us to deploy leading-edge contact centres in a Microsoft environment.
So, you can relax knowing you’re in safe hands from start to finish, however complex your vision.
“The tight integration between Microsoft technology and Enghouse solutions plays an important role in
facilitating and simplifying the migration experience for customers – and their resulting collaboration,
communications and productivity gains.”
Customers on the Microsoft journey
Enghouse and Microsoft Products
Enghouse Interactive has embraced Microsoft technology with native integration with our solutions helping to continue to connect businesses to their customers. With an extensive range of certified solutions for Microsoft Skype for Business and Teams, our Contact Centre, Quality Management and Operator console are helping organisations across the world to improve communications, productivity, efficiency and connecting their customers to your entire business.
Contact Centre
Console
Quality Management
Integration
Speak to Enghouse to leverage your investment in Microsoft technology
Whether you’re a Skype or Teams user, or if you use Microsoft within your business environment, you benefit from a connected solution that’s available anywhere. But when it comes to customer communications, you may feel uncomfortable with having to manage dual infrastructure – a PBX for your call centre and Skype for Business for the rest of your telephony. An integrated solution from Enghouse Interactive will provide you with a single telephony platform, optimising your investments.
Contact us to learn more
Further Reading
Video: Microsoft Teams Contact Centre
eGuide: Guide to Migrating to a Microsoft Teams Contact Centre
Brochure: Microsoft Teams Contact Centre
About Enghouse Interactive
Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.
With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.