Monthly Archives

May 2023

IoT in customer serviceAICX, Customer Experience, Customer Service, Support

The benefits of IoT in customer service

Across many sectors there’s a growing understanding of the importance of the Internet of Things (IoT) in customer service. For the first time IoT-equipped smart devices are now communicating automatically, without human involvement. They are sharing real-time data on everything from power consumption to environmental information and even requests for service. For example, smart printers now message manufacturers when they…
Helen Billingham
May 19, 2023
What is CCaaSCloud Contact Center, CCaaS, Remote Working, WFH

What is CCaaS and how does it improve customer experience?

With customer experience now vital to business success, organisations need to go above and beyond to ensure they are delivering on expectations. This is why more and more organisations are investing in Contact Centre as a Service (CCaaS) solutions, usually pronounced as "See-Kass". Globally, the CCaaS market is projected to treble in size from $4.87 billion in 2022 to $15.07…
Helen Billingham
May 12, 2023