Enhance your callers’ frontline experience with a natively integrated Enghouse-Teams solution
Enghouse’s advanced call-handling capabilities matched with Teams’ outstanding collaboration options and native integration to Microsoft Teams Presence ensure your callers are always assisted in a timely and efficient manner. Microsoft Teams’ native messaging and presence help Operators to effortlessly engage back-office assistance to deliver each call to the best destination available.
Enghouse Interactive uses native integration to Microsoft Teams to deliver a powerful, intelligent desktop tool that allows Operators to effortlessly and efficiently process all calls on your Teams voice platform. Sophisticated back-up and afterhours options assure you of always providing your callers with a superior experience that perfectly represents your brand. Comprehensive reporting delivers a complete view of all historical engagement with the added option of real-time dashboards.
Microsoft Trusted Partner
Enghouse Interactive is a Microsoft Gold Certified Partner, putting us in the top 1% of elite technology providers. We’ve worked with Microsoft for more than 12 years at the forefront of communications technology and more than 600 customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. This means you can relax knowing you’re in safe hands, however complex your vision.
“The tight integration between Microsoft technology and Enghouse solutions plays an important role in
facilitating and simplifying the migration experience for customers—and their resulting collaboration,
communications and productivity gains.”
Enghouse and Microsoft Products
Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s world-beating portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.
About Enghouse Interactive
Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.
With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.