![contact centre experience](https://www.enghouseinteractive.com.au/wp-content/uploads/2023/03/blog-supercharge-your-contact-centre-experience-1024x282.jpg)
Customer expectations around the contact centre experience are rising continually. Organisations know they need to act. Research from analysts Metrigy has found that customer satisfaction has been a top three business priority for the last three years, leading to a growing investment in customer experience technology. No wonder that nearly two-thirds (65%) of organisations surveyed by Metrigy were planning to…
Helen BillinghamMarch 24, 2023