Monthly Archives

March 2023

contact centre experienceAICloud Contact Center, CCaaS, Remote Working, WFHIVR/Self-Service

5 ways to supercharge your contact centre experience

Customer expectations around the contact centre experience are rising continually. Organisations know they need to act. Research from analysts Metrigy has found that customer satisfaction has been a top three business priority for the last three years, leading to a growing investment in customer experience technology. No wonder that nearly two-thirds (65%) of organisations surveyed by Metrigy were planning to…
Helen Billingham
March 24, 2023