Solutions for Skype for Business

As a leading Microsoft Gold Partner, Enghouse Interactive demonstrates a “best-in-class” ability and commitment to meet Microsoft customers’ evolving needs. With a strong track record of more than 600+ Skype for Business contact centre deployments along with true native integration with Skype for Business (SfB) you can feel confident of being in safe hands.

Enghouse Interactive’s extensive range of solutions for Microsoft Skype for Business – which include Contact Centre, Quality Management and Operator Consoles – are native to the Skype for Business environments. They help organisations around the world to improve their communications, productivity and efficiency by exploiting Skype for Business’ compelling collaboration to meaningfully channel all types of interactions through the entire business.

If you’re considering or already enjoying a Microsoft Skype for Business environment, contact us about how we can help you deliver a true unified communications-enabled customer experience – with the option of looking ahead to Teams at any time.

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Microsoft Skype for Business, formerly Lync, is a unified communications (UC) platform that integrates channels of business communication such as voice, instant messaging and video across the entire business. Skype for Business has been a disrupter to the UC and voice communications industry, opening up the world of collaboration to Microsoft users.

However, related capabilities that are NOT natively provided by Skype for Business are the enhanced and intelligent routing of channels to end points, the ability to monitor this traffic, and the analytics to track and improve them. This is where Enghouse can help by integrating its own advanced customer contact solutions into its Skype for Business environment.

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The primary benefit of Skype for Business is its connectivity – linking users right across your organisation (wherever they are located), and even beyond, via the channels that best suit them.

Enghouse recommends using the power of Skype for Business to better enable your contact centre team, enhancing the customer service they’re able to provide by connecting them to subject matter experts and other support functions within the wider business.

With Enghouse Interactive’s ability to connect to most legacy PBXs, you can get your team familiar with the new contact centre solution on your old infrastructure first, before migrating your entire business to Skype for Business – reducing the need for training at time of migration.

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Yes! Our contact centre solutions are compatible with most leading telephony platforms so you can pilot, prove and migrate your helpdesk or contact centre to SfB when the time is right for you.

Enghouse Interactive has a range of solutions, products and integration tools that are tested and integrated for utilisation in SfB environments, ensuring that you can realise the benefits of your investment in SfB. Plus, as a long-standing Microsoft Gold Partner, you know that our services and implementation teams have the experience and expertise to ensure a quick, successful deployment.

Our solutions for SfB include contact centre, attendant operator consoles, call recording, CTI integration tools.

“The deployment went without a hitch and was up and running straight away. It was the best deployment I have experienced.” – Pauline Webb, Manager of Customer Services at City of Canada Bay

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Enghouse has a range of contact centre solutions that can connect to Teams, as well as an attendant console application, with continued integration with Skype for Business and Office 365 for the duration of their Microsoft lifetime.

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Microsoft Gold Certified Partner

Enghouse Interactive has been a trusted Microsoft Gold partner for over fifteen years. As such we provide interoperability with Microsoft Exchange, Microsoft Outlook, CRM Dynamics, Sharepoint, Microsoft Office Communications Server and Microsoft Skype for Business requirements.

Enghouse Interactive enables organisations to benefit from their investment in Skype for Business by extending the platform with a range of solutions that meet an expanding variety of business and communications requirements.

Benefits

  • Minimise operating costs
  • Manage all customer contact points in one solution
  • New channels – Video, chat, video, conferencing
  • Leading Microsoft Gold Partner
  • Fast, proven return on investment
  • Flexible and improves efficiency across the business
Microsoft Gold Certified Partner
Skype for Business

The magic of Skype for Business and the power of Skype for Business have come together, bringing an connected experience you love and the security you trust, together, into the contact centre.

"The deployment went without a hitch and was up and running straight away. It was the best deployment I have experienced."

Pauline Webb, Manager of Customer Services at City of Canada Bay