Monthly Archives

June 2023

Post-purchase customer serviceCX, Customer Experience, Customer Service, Support

The importance of post-purchase customer service in online shopping

Call me a Luddite. Call me old-fashioned. But I really don’t like shopping online. In fact I avoid buying any tangible items online wherever possible, and I always try to choose the good old physical shopping option. The reasons for me avoiding online shopping are complex and varied, being mainly centred around previous bad experiences in relation to delivery and…
Helen Billingham
June 29, 2023
Cloud Contact Center, CCaaS, Remote Working, WFH

6 ways that you can reap the benefits of CCaaS

Harnessing the benefits of Cloud Contact Centre as a Service (CCaaS) solutions helps customer service teams overcome a wide range of pressing challenges. They can improve the agent experience, increase productivity and efficiency, and deliver a better customer experience. If you face any of these six pain-points in your contact centre, CCaaS could well be the answer to your problems.…
Helen Billingham
June 16, 2023
AICX, Customer Experience, Customer Service, Support

The benefits of Generative AI in customer service

With the arrival of ChatGPT, businesses have begun to understand the potential benefits of Generative AI in customer service. What is Generative AI? Many of us have started to learn about Generative AI thanks to ChatGPT. Generative AI is an artificial intelligence technology that can generate text, images and audio (amongst other formats), typically in response to a prompt or…
Barbara Stuart
June 5, 2023