John Cray (Enghouse Interactive) and Art Schoeller (Forrester Research) recently participated in an insightful webinar on the considerations organisations need to make when moving their contact centre to the cloud. You can watch the recording here. Key points made during the webinar: John Cray – Vice President of Product Management at Enghouse Interactive, summarised some of his observations/recommendations: Customer Feedback Cloud contact centre solutions…
Tony AthanasiouSeptember 24, 2019
