Monthly Archives

January 2022

Prediction image crystal ball 2022Contact centre, Multi-channel, Omni-channel

2022 Contact Centre Predictions

With every full turn of the earth around the sun we ask each other what the next 365 days will bring. It's a tradition, right? And the contact centre industry is no different. When we look at contact centre trends, research shows own local APAC contact centres don’t differ much from our counterparts around the world. We're a little faster…
Barbara Stuart
January 17, 2022