Self Service Solutions
Self-service is a key and increasingly important part of an integrated customer experience, It enables organisations to focus on higher value human to human interactions increasing productivity, efficiency and customer experiences whilst simultaneously creating the agility needed to stay ahead of ever changing customer needs.
Enghouse Interactive has a wide range of speech recognition, touch-tone, mobile and web self-service solutions that are quick to implement, powerful and extremely cost effective. Our solutions include purpose built IVR applications, outbound notifications, an easy-to-use knowledge management suite, mobile IVR navigator, corporate web directories and a development platform that enables organisations to quickly deploy self-service applications.