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AIcontact centre, multi-channel, omni-channel

Embracing AI and Robotic-Driven Customer Service Without Leaving Employees Behind

We are living in a digital age. People are more willing to self-serve and the use of AI and robotics for customer service is growing. This drive to automation has the potential to benefit organisations and their customers across all sectors. Business employees understand how AI helps deliver operational efficiency and enhanced customer service. According to a recent survey we…
Helen Billingham
December 10, 2019