In the Media

Enghouse Interactive delivers technology and expertise to maximise the value of every customer interaction. We have developed a comprehensive portfolio of interaction management solutions. Core technologies include contact centre, attendant console, self service and quality monitoring solutions that support any telephony environment, on premise or in the Cloud. Enghouse Interactive has thousands of customers worldwide, supported by a global network of partners and more than 700 dedicated staff across our international operations.

Thursday 17th Sep 2020

Enghouse Selected As One of The TSX Top Performing Stocks

Toronto, Canada – Enghouse was recognised for its performance in Toronto Stock Exchange (TSX)'s 30 top-performing stocks that represent sustained excellence over the long term.
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Tuesday 21st Jul 2020

Enghouse Interactive Releases Proteus Call Accounting Capability for Microsoft Teams

Reading, UK – Enghouse Interactive's latest version of Proteus for call analytics for Microsoft Teams helps businesses in their migration planning and on-going management of call activity on Teams.
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Tuesday 31st Mar 2020

Enghouse Cloud and Communications Centre support advanced integration with Microsoft Teams

Sydney, Australia – Enghouse Systems Limited is participating in the Microsoft Teams Connected Contact Center certification program and now offers cloud and on-premises contact centre options for Microsoft Teams.
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Thursday 26th Mar 2020

Vidyo, Inc. Helps Health Systems Scale Telemedicine To Mitigate Coronavirus Risk

Sydney, Australia – Vidyo, Inc (Enghouse Vidyo) has announced a program to help its telemedicine clients dramatically scale to combat the Coronavirus pandemic. The program allows for new or existing clients to increase the time or bandwidth they use by multiples of up to 10 to meet needs as they arise. The new program is available as an on-premises, hybrid or cloud-based solution.
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Thursday 2nd Jan 2020

Dialogic’s Software Business Expands Enghouse’s Product Portfolio

Markham, Canada – Enghouse Systems Limited (TSX:ENGH) announced today it has acquired Dialogic Group Inc. for a purchase price of approximately $52.0 million, subject to certain adjustments. Based in Parsippany, New Jersey, Dialogic partners with leading mobile operators, system integrators and technology developers to deploy its solutions via its worldwide network of offices. Dialogic’s  revenue over the next twelve months is projected to be between $58.0 million and $63.0...
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Wednesday 15th May 2019

Enghouse Systems Acquires Vidyo, Inc. Acquisition expands Enghouse Interactive product portfolio

Markham, Ontario; Hackensack, New Jersey – Enghouse Systems Limited announced today it has acquired Vidyo, Inc. for a purchase price of approximately $40 million. Vidyo’s annual revenue is approximately $60 million.
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Thursday 14th Feb 2019

Enghouse Systems Acquires ProOpti AB

Markham, Ontario; Stockholm, Sweden – Acquisition expands Enghouse Interactive product portfolio Enghouse Systems Limited (TSX:ENGH) announced today it has acquired ProOpti AB (“ProOpti”). Headquartered in Stockholm, Sweden, ProOpti is a leading Nordic software provider in the Telecom Expense Management (“TEM”) and Technology Optimization Management (“TOM”) sectors. Its solutions include the complete management of telecom expenses, mobile UC charges for voice, data and services, and IT...
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Tuesday 1st Jan 2019

Enghouse Systems Acquires Telexis Solutions

Reading, UK – CNW Group Comment Acquisition Expands Product Portfolio For Public Transport Agencies and Operators MARKHAM, ON and THE HAGUE, Netherlands, Nov. 8, 2018 /CNW/ – Enghouse Systems Limited (TSX:ENGH.TO – News) announced today it has acquired Telexis Solutions B.V. and Telexis B.V. (“Telexis Solutions”) with annual revenue of approximately $18.8 million. Headquartered near The Hague, Netherlands, Telexis Solutions is an innovative technology provider offering public transport agencies/operators end-to-end...
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Tuesday 1st Jan 2019

Self Service Can Be The Best Help During a Crisis

Reading, UK – Some time ago my colleague in the UK, Helen Billingham, wrote an interesting blog ‘weathering the storm’. It highlighted the challenges contact centres face when mother nature decides to unleash some harsher conditions upon us. This is as relevant in ANZ as it is in the UK, although as with so many things over here, it can tend to be...
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Thursday 8th Nov 2018

Enghouse Systems Acquires Telexis Solutions

Phoenix, AZ – Acquisition Expands Product Portfolio For Public Transport Agencies and Operators
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Thursday 5th Jul 2018

Enghouse Interactive Receives the 2018 Best Cloud Computing IT Project Platinum Contact Center Award

Phoenix, AZ – The prize was awarded to Ávoris, Telefónica and Enghouse Interactive at the Platinum Contact Center Awards 2018 Gala in Madrid Phoenix, AZ (July 05, 2018) – Ávoris, a Barceló Group company, along with its provider Telefónica and the technology of Enghouse Interactive, have been recognized for Best Cloud Computing IT Project during the ninth Platinum Contact Center Awards Gala held on the...
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Thursday 5th Jul 2018

Enghouse Interactive Receives the 2018 Best Cloud Computing IT Project Platinum Contact Center Award

Phoenix, AZ – The prize was awarded to Ávoris, Telefónica and Enghouse Interactive at the Platinum Contact Center Awards 2018 Gala in Madrid
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Thursday 14th Jun 2018

Survox Enhances Multi-Mode Survey Platform

Phoenix, AZ – Solution updates simplify user experience with more than 100 enhancements and bug fixes Phoenix, AZ (June 14, 2018) – Survox, an Enghouse Interactive company and leading provider of multi-mode survey automation and integration software and services, today introduced version 8.8.14 of its Survox Platform. Built on CfMC engines, the Survox platform is comprised of fully automated (IVR), computer assisted (CATI) and web (CAWI) surveys. Survox...
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Thursday 5th Apr 2018

Cerebral Palsy Alliance Embarks on Digital Transformation Journey with Nexon and Enghouse Interactive

Sydney, Australia – Non-Profit Organisation to Transform Operations, Infrastructure, Network and Applications to Better Serve People Living with Neurological and Physical Disabilities in NSW and the ACT.
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Wednesday 4th Apr 2018

Enghouse Interactive – NZ Hi-Tech Awards 2018 Finalist

Auckland, New Zealand – April 4, 2018 Enghouse Interactive is pleased to have been named a finalist in the 2018 NZ Hi-Tech Awards in the Best Contribution from an Internationally Headquartered Company category. Enghouse Interactive was honoured among a national field of top Hi-Tech organisations for their contribution to the local hi-tech industry. “As a longtime contributor to this industry, first as Zeacom and...
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Thursday 22nd Feb 2018

Enghouse Interactive Receives 2017 Cloud Computing Excellence Award

Phoenix – CCSP honored as a leading CCaaS platform for service providers worldwide
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Monday 23rd Oct 2017

Enghouse Interactive – Microsoft Australia Partner Awards 2017 Finalist

Sydney, Australia – Enghouse Interactive is pleased to have been named a finalist in the 2017 Microsoft Australia Partner Awards in the Engage Your Customers category
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Thursday 23rd Feb 2017

Enghouse offering local resellers new hosting opportunity

Melbourne, Australia – Enghouse Interactive is on the hunt for local partners to host a new self service contact centre solution launching here in April
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Sunday 5th Feb 2017

Generation-E takes City of Canada Bay Council to the cloud

Sydney, Australia – Unified communications and cloud provider, Generation-E, has completed a successful implementation of a new cloud-based solution for New South Wales local government organisation, City of Canada Bay Council.
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Wednesday 13th Jul 2016

Cloud Contact Center Platform from Enghouse Interactive, CCSP 7.2 brings Enhanced Usability, Gadget API Integration and Connector for Skype for Business

Phoenix, AZ – Enghouse Interactive, developer of a comprehensive portfolio of contact center software and services, today detailed new features and functionality in the latest iteration of Contact Center Service Provider 7.2, (CCSP). Updates to its highly regarded cloud contact center platform streamline workflow and enhance usability to increase productivity and revenue, while lowering total cost of ownership (TCO).
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Monday 11th Jul 2016

Microsoft Gold Partner, Enghouse Interactive, announces Communications Center and Attendant Console are certified for Skype for Business Server 2015

Toronto, Canada – Today from the 2016 Microsoft Worldwide Partner Conference, Enghouse Interactive announced that Enghouse Interactive’s contact center and attendant console solutions, Attendant Console 2016 and Communications Center 2016, are certified for Skype for Business.
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Monday 20th Jun 2016

Reseller News: Women in ICT Awards – and the winners are…

Auckland, New Zealand – The leading female front runners of the New Zealand ICT industry joined together in celebration as Reseller News kicked off its inaugural Women in ICT Awards (WIICTA) in Auckland. Technical Award: Recognises the candidate who has excelled in ICT and engineering, demonstrating a proven depth of knowledge and abilities Winner: Deborah Maud – Enghouse Interactive
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Wednesday 6th Apr 2016

Enghouse Interactive provides valuable insights on local government customers

Australia and New Zealand – Enghouse Interactive is achieving great success with councils and local government (LG) customers in both the Australian and New Zealand markets.
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Thursday 24th Mar 2016

2016 Enghouse roadshow provides insights on making business easier

New Zealand – Enghouse Interactive held the Auckland (and Wellington the day after) leg of their ‘Interact’ roadshow at the Hilton in March.
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Monday 21st Mar 2016

Contact Centre Insights from 7-Eleven, Griffith University, Telnet and Corporate Connect

Australia and New Zealand – This month saw the Enghouse ‘Interact’ road show tour ANZ. As with last year, we held events in Brisbane, Melbourne and Sydney in Australia, and then headed across the Tasman for stops in Auckland and Wellington. Each event featured a panel discussion with Enghouse Interactive customers from those cities, as well as our very own rocket scientist, Enghouse Interactive CTO Alex Black.
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Tuesday 1st Dec 2015

Kath Murphy joins Enghouse Interactive

Sydney, Aus – Sydney, Aus – Contact centre solutions provider, Enghouse Interactive, has appointed Kath Murphy as its interactive sales manager for A/NZ.
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Thursday 15th Oct 2015

Belinda Appleton, Enghouse Interactive, wins Channel Manager of the Year at 2015 ICT Awards

Auckland NZ – Auckland, NZ – Belinda Appleton, Channel Manager, wins 2015 ICT Industry Award for Channel Manager of the Year.
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Thursday 15th Oct 2015

Enghouse Interactive wins Software Vendor of the year at 2015 ICT Industry Awards

Auckland, NZ – Auckland, NZ – Enghouse Interactive wins the Software Vendor of the Year at the New Zealand 2015 ICT Industry Awards; competing with finalists such as Microsoft, VMware and Veeam.
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Tuesday 8th Sep 2015

BayCom, Enghouse win Ultrafast Fibre deal

Auckland, NZ – Auckland, NZ – Ultrafast Fibre, a high speed internet services company, has chosen Enghouse Interactive as their communications and contact centre solution provider in New Zealand. Reseller and integrator BayCom Communications has been instrumental in winning the five year deal in which BayCom and Enghouse Interactive will be providing Ultrafast Fibre with a full suite of communications including EICC and...
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Wednesday 5th Aug 2015

Nexon creates Skype offering with Enghouse Interactive

Sydney, Aus – Sydney, Aus – IT consulting provider, Nexon, has partnered with Enghouse Interactive to provide a new Cloud-based contact centre solution in the A/NZ market. Called the Nexon Absolute Contact Centre powered by Enghouse Interactive, it allows businesses to experience Microsoft Skype for Business and integrate all communication capabilities into a single platform.
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Thursday 4th Jun 2015

Enghouse takes Skype for Business 2015 into the contact centre

Sydney, Aus – Sydney, Aus – Enghouse Interactive has added support for Skype for Business 2015 to Enghouse Interactive Communications Centre (EICC) to provide a full omni-channel contact centre experience; enabling end users to get the combination of the EICC interaction control, monitoring and management, with their choice of Skype For Business configurations and deployment options.
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Friday 1st May 2015

Skype Hits the Contact Centre

Reading, UK – The latest release of Skype of Business, is now making a huge impact on customer communications. But how is this effecting the contact centre.
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Wednesday 18th Mar 2015

Enghouse Interactive Achieves Microsoft Gold Application Development and Communications Competencies

Reading, UK – Enghouse Interactive, developer of a comprehensive portfolio of unified communications (UC) and contact center solutions, today announced it has attained Gold Application Development and Communications competencies, distinguishing itself within the top 1 percent of Microsoft's partner ecosystem and demonstrating a "best-in-class" ability and commitment to meet Microsoft Corp. customers' evolving needs in today's dynamic business environment.
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Wednesday 25th Feb 2015

Ventana Research Launches Research into the Next-Generation Contact Center in the Cloud

Reading, UK – Enghouse Interactive in Association with Ventana Research Launches Research into the Next-Generation Contact Center in the Cloud
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Thursday 29th Jan 2015

Enghouse Interactive Sets the Tone for Customer Service at CCW 2015

Frankfurt, Germany – The customer interaction solutions specialist rolls out contact centre solutions across the German-speaking market. Enghouse Interactive the customer interaction solutions specialist, is showcasing a number of new solutions at CCW 2015 (February 24th and 26th, Hall 4, G12-14; Hall 2, A14, Estrel Convention Center, Berlin, Germany).
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Wednesday 21st Jan 2015

Put Your Contact Centre on a Post-Christmas Diet says Enghouse Interactive

Reading, UK – All that excess and over-indulgence has to be paid for – and for any business, New Year is the ideal time to tighten belts, lose bad habits and knock themselves into shape. Enghouse Interactive can help with our special dietary tips for your contact centre in 2015.
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Tuesday 20th Jan 2015

Enghouse Interactive Releases Communications Center 8.1

Reading, UK – Enghouse Interactive, a leading developer of a comprehensive portfolio of unified communications and contact center solutions, today introduced version 8.1 of Enghouse Interactive Communications Center (“EICC”). This latest iteration boasts a myriad of new functionality that enables organisations to deliver an improved omni-channel customer experience.
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Friday 9th Jan 2015

Do you really know which channels are important to your customers?

Reading, UK – Article appears on My Customer Being able to deliver high-quality customer service is arguably more critical to business success than ever. A recent Enghouse Interactive survey highlighted that the public often take action as a result of the service they receive that significantly impacts a business’s brand reputation – either positively or negatively. 60% of respondents to the question, “what...
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Thursday 27th Nov 2014

Enghouse Interactive Tells Businesses to Get Ready for Polarised Customer Service

Reading, UK – A new survey from Enghouse Interactive, polling the views of more than 2,000 adults across the UK, has revealed a stark generational divide when it comes to consumers’ likes and dislikes in engaging with businesses and brands.
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Monday 24th Nov 2014

Enghouse Interactive Awarded 2014 INTERNET TELEPHONY Lync Pioneer Award

Reading, UK – Enghouse Interactive's Expansive Contact Centre and Customer Interaction Solutions Portfolio Recognised for Excellence and for Supporting Growth in the Microsoft Lync Community
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Monday 3rd Nov 2014

Enghouse Interactive Delivers Effortless Customer Engagement With Mobile IVR Navigator

Reading, UK – Enghouse Inteactive's Mobile IVR Navigator is a innovative new mobile app visually navigates customers through an organisation’s customer service options, effectively creating a lightweight, highly-visual IVR-like experience. The new framework makes mobile apps extremely easy to create and deploy, reducing costs, customer effort and frustration.
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Monday 27th Oct 2014

How To Get The Response Right When Providing Customer Support Via Social Media

Reading, UK – Take a look at the best practice for social media customer interaction.
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Friday 3rd Oct 2014

Enghouse Systems Acquires Voxtron NV

Reading, UK – Enghouse Systems Acquires Voxtron NV Expanding its Contact Centre Presence in Europe
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Tuesday 30th Sep 2014

New Real-Time Agent Coaching Solution Raises Speech Analytics to New Heights

Reading, UK – Supports real-time analysis of agents’ interactions with customers, dramatically improving service, compliance and quality
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Monday 29th Sep 2014

Enghouse Interactive Introduces Quality Management Suite v 5.3, IP Call and Computer Recording, Monitoring and Evaluation Software

Reading, UK – Advanced Integration, PBX Support and Flexibility Reinforce Quality Assurance, Enhance Ability to Improve Business Processes, Customer Interactions and Service
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Tuesday 16th Sep 2014

Introducing Outbound Communicator

Reading, UK – New Solution Delivers Comprehensive Range of Outbound Dialling and Campaign Management Capabilities
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Wednesday 9th Jul 2014

Why There’s Still a Place for Personal Service in the “Age of Interruption”

Reading, UK – It was American author and columnist, Thomas Friedman who first popularised the phrase, ‘The Age of Interruption’. It’s a term that still resonates with many senior executives working in a world dominated by digital technology, where doing battle with a continuous stream of emails, instant messages and mobile phone calls has become a daily fact of life. Indeed, many people...
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Monday 10th Mar 2014

Company Culture is Holding Back the Connected Business, not Technology

Reading, UK – Three-quarters (75%) of UK organisations see company culture and organisational structure as the biggest inhibitors to connecting their business and customers, a survey from Enghouse Interactive has revealed.
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