Quality Management Suite
Balancing the goals of the business and the customer is a difficult and ever changing task. To help organisations to provide consistent, quality of service while remaining profitable and efficient, Enghouse Interactive provides a range of workforce and business optimisation tools which include interaction recording( for call/voice, text and screen), speech analytics, workforce management, performance metrics, score cards, cost analysis and reporting. These tools are highly scalable and modular, enabling you to choose the level of complexity that meets your requirements for continuous performance improvement.
To find out more about the latest release and to compare features to previous versions, please visit our release highlights page.Release Highlights