Proactive Call Back
Be proactive to your customers to reduce frustration and increase efficiency. Customers are continuously frustrated by having to wait in queue to speak to an agent. Differentiate your contact centre from your business competitors by offering callback, revolutionising queuing principles by giving callers a choice – offering them the option of an automated Call-back to eliminate the tedious task of waiting in queue.
Think of being proactive on the web, think of your customer wavering over a potential purchase can be offered a call back or webchat to assist with that final purchasing decision dramatically improving closure rates significantly.