What does Enghouse Interactive do?
We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders. Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.
Integrated Suite of Solutions
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact centre, self-service, attendant operator consoles and workforce optimisation. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premises-based, through to private, public or community cloud and even hybrid requirements.
Exploiting the Cloud
Enghouse Interactive has been spear-heading the movement away from the traditional ‘bricks and mortar’ contact centre to a more virtual and cloud-based approach. Our Cloud Contact Center solution was the first true cloud-based contact centre option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Cloud Contact Center is the most selected provider of cloud-based contact centre platforms to top-tier telcos worldwide.
Scalable, Flexible Solutions
Our solutions scale from a single site attendant console to multi-tenanted, multi-channel contact centres with users in excess of 10,000. We have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.