The Enghouse Interactive Solution
We are a leading provider of customer experience technology. Our technology is designed to help businesses maximise the value of their customer interactions using any form of digital or voice communication, making customer experience teams more productive, and leaving more time for proactive customer engagement. Our products include both cloud and premises-based solutions, giving our customers and partners the alternatives and flexibility they desire.
Learn how our suite of products has allowed over 10,000+ mid-market and enterprise organisations to globally increase their customer acquisition and retention. Our solutions have improved both customer service and contact center operations, while enabling a better understanding of the voice of the customer.
Integrated Suite of Solutions
Enghouse Interactive’s integrated suite of solutions includes multi-channel contact centre, self-service, attendant operator consoles and workforce optimisation. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premises-based, through to private, public or community cloud and even hybrid requirements.
Exploiting the Cloud
Enghouse Interactive has been spear-heading the movement away from the traditional ‘bricks and mortar’ contact centre to a more virtual and cloud-based approach. Our Cloud Contact Center solution was the first true cloud-based contact centre option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Cloud Contact Center is the most selected provider of cloud-based contact centre platforms to top-tier telcos worldwide.
Scalable, Flexible Solutions
Our solutions scale from a single site attendant console to multi-tenanted, multi-channel contact centres with users in excess of 10,000. We have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.