What We Do
We strive to be the world’s most reliable contact centre technology provider. Our global technology transforms contact centres into growth engines for the business – organisations can leverage their contact centres to extract powerful insights captured directly from the voice of the customer, helping to increase customer retention, uncover product opportunities, understand buyer personas and identify new revenue opportunities.
Ultimately Enghouse technology can expand the value generated through contact centres, making this function one of most important within every organisation.
Learn how our suite of products has enabled over 10,000+ mid-market and enterprise customers to globally increase customer retention and acquisition by improving customer service and contact centre operations, and by achieving a better understanding of the voice of the customer.
Integrated Suite of Solutions
Enghouse Interactive’s integrated suite of solutions includes omni-channel contact centre, self-service, attendant operator consoles and workforce optimisation. This wide portfolio places us in the unique position to offer customers and partners a complete, fully featured solution from a single vendor. These solutions support the full range of deployment methods from premises-based, through to private, public or community cloud and even hybrid requirements.
Exploiting the Cloud
Enghouse Interactive has been spear-heading the movement away from the traditional ‘bricks and mortar’ contact centre to a more virtual and cloud-based approach. Our Enghouse Cloud Contact Centre solution was the first true cloud-based contact centre option on the market and offers full multi-tenancy as standard. With its reputation for simple, fast deployment, flexible integration and rich feature set, Enghouse Cloud (under various white labels) is the most selected provider of cloud-based contact centre platforms to top-tier telcos worldwide.
Scalable, Flexible Solutions
Our solutions scale from a single site attendant console to multi-tenanted, multi-channel contact centres with users in excess of 10,000. We have more than 1 million agent seats handling over 1 billion interactions through our systems daily – making Enghouse Interactive one of the biggest providers of customer contact solutions in the world.