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Boost your Team’s performance with an
Enghouse Interactive
and Microsoft Teams contact centre

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Embed True Collaboration and Teamwork in All Customer Experiences

Enghouse’s advanced interaction-handling capabilities help route your customers to your frontline workers—and the Microsoft Teams shared workspace lets them effortlessly engage back-office experts to provide the best resolution available for each call.
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The Ultimate Partnership

Whichever stage you are at with your Microsoft strategy, Enghouse has the expertise, referenceability and best partners to help you transition from your current voice platform to a Microsoft Teams Contact Centre. Enghouse can guide you at each step.
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Microsoft Trusted Partner

Enghouse Interactive is a Microsoft Gold Certified Partner, putting us in the top 1% of elite technology providers. We’ve worked with Microsoft for more than 12 years at the forefront of communications technology and  more than 600 customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. This means you can relax knowing you’re in safe hands, however complex your vision.

“The tight integration between Microsoft technology and Enghouse solutions plays an important role in
facilitating and simplifying the migration experience for customers—and their resulting collaboration,
communications and productivity gains.”

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An Enghouse-Teams Contact Centre Unifies Your Business for Immediate, Tangible Results

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Communicate more effectively

Leverage a single, powerful platform to manage all communications

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Customer Service Ownership

Front, middle and back-office all work together towards customer satisfaction and supporting your brand

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Manage calls effectively

Enhance Teams’ standard routing to get calls to the right destination every time

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Reporting and visibility

Monitor, track and build actionable intelligence to improve outcomes

Enghouse and Microsoft Products

Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s world-beating portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.

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Contact Centre

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Recording and Quality Management

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Speak to Enghouse to leverage your investment in Microsoft technology

Whether you are an existing Skype for Business user or a prospective or recently migrated Teams user, your organisation will benefit from a connected solution that’s available anywhere.  Enghouse Interactive can offer you a fully integrated Microsoft contact centre solution that allows your critical frontline staff to collaborate seamlessly with the rest of the organisation, providing your customers with a superior experience that perfectly represents your brand.

Further Reading

Microsoft discusses its tight integration with Enghouse

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UC Today: Moving your contact centre to
Microsoft Teams

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Infographic: The Journey – Make the move to a collaborative contact centre

About Enghouse Interactive

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.

With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.