Microsoft Teams A collaborative approach to your customers Seamless back-office support for your front line Increased efficiency to drive real performance gains A proven provider to deliver best all round outcomes tick tick tick Contact Centre for TALK TO US ABOUT A TEAMS CONTACT CENTRE FIND OUT ABOUT A TEAMS OPERATOR CONSOLE
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Boost your Team’s performance with an Enghouse contact centre solution certified for Microsoft Teams

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Advanced Interaction-Handling

Intelligently route customers to your frontline workers – then native integration to Microsoft Teams lets them effortlessly engage back-office experts for the best resolution available.
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The Ultimate Partnership

Whichever stage you are at with your Microsoft strategy, Enghouse has the expertise, referenceability and best partners to help you transition from your current voice platform to a Microsoft Teams Contact Centre. Enghouse can guide you at each step.
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Microsoft Trusted Partner

Enghouse Interactive is a Microsoft Gold Certified Partner, putting us in the top 1% of elite technology providers. We’ve worked with Microsoft for more than 12 years at the forefront of communications technology and more than 600 customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. This means you can relax knowing you’re in safe hands, however complex your vision.

“The tight integration between Microsoft technology and Enghouse solutions plays an important role in
facilitating and simplifying the migration experience for customers—and their resulting collaboration,
communications and productivity gains.”

MICROSOFT

An Enghouse-Teams Contact Centre Unifies Your Business for Immediate, Tangible Results

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Communicate more effectively

Leverage a single, powerful platform to manage all communications

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Customer Service Ownership

Front, middle and back-office all work together towards customer satisfaction and supporting your brand

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Manage calls effectively

Enhance Teams’ standard routing to get calls to the right destination every time

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Reporting and visibility

Monitor, track and build actionable intelligence to improve outcomes

Enghouse and Microsoft Products

Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s world-beating portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.

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Contact Centre

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Recording and Quality Management

Contact us for a demo or to learn more

Speak to Enghouse to leverage your investment in Microsoft technology

Whether you are an existing Skype for Business user or a prospective or recently migrated Teams user, your organisation will benefit from a connected solution that’s available anywhere.  Enghouse Interactive can offer you a fully integrated, native Microsoft contact centre solution that allows your critical frontline staff to collaborate seamlessly with the rest of the organisation, providing your customers with a superior experience that perfectly represents your brand.

Further Reading

Microsoft discusses its tight integration with Enghouse

UC Today: Moving your contact centre to
Microsoft Teams

Infographic: The Journey – Make the move to a collaborative contact centre

Brochure: Microsoft Teams Contact Centre

eBook: Guide to migrating your contact centre to Microsoft Teams

Watch on Demand: A closer look at an integrated Teams contact centre

Playbook: Contact Centre for Microsoft Teams

Hitachi Case Study: Hybrid working in a Cloud Contact Centre with Microsoft Teams

Whitepaper: Collaboration benefits of integrating your contact centre with Microsoft Teams

About Enghouse Interactive

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.

With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.