The answer to true collaboration and a team approach to
your customers

Microsoft Teams brings everything together in a shared workspace, Enghouse Interactive helps to bring your customers to expert Team agents with advanced call handling capabilities.

How Will Contact Centres Transition to Microsoft Teams?

Whatever stage you are at within your Microsoft strategy, Enghouse has the expertise, referenceability and journey mapping to help you transition from Skype for Business Online to Teams. Enghouse can guide your contact centre every step of the way.

Microsoft – Trusted Partner

Enghouse Interactive is a Microsoft Gold Partner. We’ve worked with Microsoft for more than 11 years at the forefront of communications technology, during which time over 600+ customers have trusted us to deploy leading-edge contact centres in a Microsoft environment. So, you can relax knowing you’re in safe hands from start to finish, however complex your vision.

“The tight integration between Microsoft technology and Enghouse solutions plays an important role in
facilitating and simplifying the migration experience for customers – and their resulting collaboration,
communications and productivity gains.”

MICROSOFT

Communicate more effectively

 

One single platform to manage all customer and employee interactions

Make everyone responsible for customer service

 

Front, middle or back office working towards customer satisfaction

Speak to the right person

 

Advanced routing to appropriate Team or personnel first time

Reporting and visibility

 

Monitor, track and build actionable intelligence to improve

Enghouse and Microsoft Products

Leverage your investment in Microsoft Teams technology and embrace the collaboration with your customer communications. See below Enghouse Interactive capabilities

Contact Centre

Console

Quality Management

Speak to Enghouse to leverage your investment in Microsoft technology

Whether you are an existing Skype for Business user or a recently migrated Teams user, your organisation will benefit from a connected solution that’s available anywhere.  Enghouse Interactive can offer you a fully integrated Microsoft contact centre solution that allows your critical front line staff to collaborate seamlessly with the rest of the organisation, providing your customers with a superior experience that perfectly represents your brand.

Contact us to learn more

Further Reading

Microsoft discusses its tight integration with Enghouse

UC Today: Moving your contact centre to
Microsoft Teams

Infographic: The Journey – Make the move to a collaborative contact centre

About Enghouse Interactive

Enghouse Interactive is a leading expert in customer communications. The contact centre is at the heart of your business, which provides opportunities to differentiate your company’s service, as well as gain feedback and build customer loyalty.

With over 25 years experience, across industries served, our communication platform is agile enough to efficiently respond to customers from any channel, while providing actionable intelligence to drive ongoing improvement. Our unique omnichannel contact centre solutions offer choice and flexibility. They are also scalable in deployment, size, complexity and integration to ensure successful and effortless customer interaction, whatever your budget.