Customer Training

As a new user, it’s all about getting the basics right. Once your people are familiar with your new solution, they become eager to discover its potential and explore some of the more advanced functionality, and of course administrators always want to know how they can drive greater efficiency through smarter use of the technology they look after. Training isn’t just for new users though, our customers repeatedly tell us how useful it is to come back and do training months, and even years, after they implement their solutions.

Flexible Training Options

User Training – This is provided to end users who require operational training in order to maximise the use and benefits of the technology. Courses can be held at our training centres or one of our instructors can come to you, minimising your costs and time away from the office.

Supervisor/Administration Training – These are more technical courses designed for system managers, ICT staff and supervisors. The content is more complex so they are normally carried out in a classroom environment.

Customised Training – We can also create a curriculum specifically tailored to your needs for content delivery, delivery location and budget. Once your team has completed their training, they receive comprehensive course materials to help them put into practice what they have learnt in the classroom, and refresher courses are available to fill in any knowledge gaps and provide further hands-on experience. Plus our Technical Support Team is always ready to assist with everyday ‘how to’ queries.

ANZ CUSTOMER TRAINING SCHEDULE 2019

Communications Centre:

ADMINISTRATOR - 3 Day (Classroom)

Location

Course Information

APR

MAY

JUN

JUL

AUG

SEP

OCT

NOV

DEC

New Zealand, HamiltonCC Adminstrator (3 day)
New Zealand, TaurangaCC Adminstrator (3 day)

11-13

Australia, MelbourneCC Adminstrator (3 day)

01-03

18-20

16-18

Australia, SydneyCC Adminstrator (3 day)

18-20

Australia, AdelaideCC Adminstrator (3 day)

20-22

New Zealand, AucklandCC Adminstrator (3 day)

13-15

ADMINISTRATOR - 2 Day (Classroom)

Australia, BrisbaneCC Administrator (2 day)

16-17

Australia, SydneyCC Administrator (2 day)

24-25

Australia, CanberraCC Administrator (2 day)

27-28

ADMINISTRATOR - 3 half-days (Remote-online)

Location

Course Information

APR

MAY

JUN

JUL

AUG

SEP

OCT

NOV

DEC

AustraliaCC Administrator (3 half days)

8-10
11am-3pm

24-26
11am-3pm

2-4
10am-2pm

4-6
 11am-3pm

New ZealandCC Administrator (3 half days)

8-10
1pm-5pm

24-26
1pm-5pm

2-4
1pm-5pm

4-6
1pm-5pm

REPORTS - 2 hours (Remote-online)

Location

Course Information

APR

MAY

JUN

JUL

AUG

SEP

OCT

NOV

DEC

AustraliaCC Reports (2 hours)

16
11am-1pm

30
11am-1pm

New ZealandCC Reports (2 hours)

16
1pm-3pm

30
1pm-3pm

TECHNICAL TRAINING

Location

Course Name

Duration

Training completed onlineHelp Desk (Level 1 Support)Approx. 25-30 hours

*Please note: Training courses are based on demand and are subject to change. All registrants will be fully consulted if any change is required*

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