Holiday Cover for Enghouse Support, 24 December 2021 to 31 January 2022:

  • Standard hours are from 8:30am-5:30pm Monday-Friday, EXCLUDING PUBLIC HOLIDAYS
  • Issues requiring attention after hours or on Public Holidays are treated as Urgent

Please phone us for Urgent issues to ensure immediate attention, see contact numbers below.


Enghouse Interactive APAC Customer Support delivers world-class services to our customers by responding to issues and enquiries in a timely, accurate and professional manner. Our APAC customer support engineers are expert and highly experienced in solutions, systems implementation, application management and advanced troubleshooting, and are also supported by local product teams.

To view our Enghouse Interactive End User License Agreement please Click Here

Support Portal

Our online Support Portal (referred to as ‘MySupport’) allows you to manage your existing support requests as well as open new ones.

The KnowledgeBase within MySupport contains product information, FAQs and technical documentation to help you administer your Enghouse solution.


Please note: To access our Support Portal you must have an active (current) support contract with Enghouse Interactive APAC. Please contact us below if you have further questions.

Contact Us for Support

ARC CONSOLESupportAPAC@arcsolutions.com1300 797 7240800 932 266
aka Zeacom, UCB, CC or EICC
CCAPACSupport@enghouse.com1300 932 2660800 932 266+65 (3163) 7653
DATAPULSE INTUITIONCCAPACSupport@enghouse.com1300 932 2660800 932 266
ENGHOUSE CLOUD (CCaaS)CCAPACSupport@enghouse.com1300 932 2660800 932 266
PROTEUS (Call Accounting)CCAPACSupport@enghouse.com1300 932 2660800 932 266
QUALITY MANAGEMENT SUITE (QMS, Callrex)QMSAPACSupport@enghouse.com1300 932 2660800 932 266+65 (3163) 7653
TOUCHPOINT ATTENDANTCCAPACSupport@enghouse.com1300 932 2660800 932 266+65 (3163) 7653
VECKO (Eptica)CCAPACSupport@enghouse.com1300 932 2660800 932 266
VIDYOVidyoAPACSupport@enghouse.com1300 932 2660800 932 266