Holiday Cover for Enghouse Support: 2023-2024

Enghouse Interactive Support will be available as standard during the ANZ summer holiday period 22 December 2023 to 6 February 2024.

• Standard hours are from 8:30am-5:30pm local time Monday-Friday, EXCLUDING PUBLIC HOLIDAYS.
• The level of afterhours support you have available is outlined in the individual Support agreement you have with Enghouse. This remains the same during the holiday period.
•  Issues requiring attention after hours or on Public Holidays are treated as Urgent.

Please phone us for Urgent issues to ensure immediate attention, see contact numbers below.

Support

Enghouse Interactive APAC Customer Support delivers world-class services to our customers by responding to issues and enquiries in a timely, accurate and professional manner. Our APAC customer support engineers are expert and highly experienced in solutions, systems implementation, application management and advanced troubleshooting, and are also supported by local product teams.

To view our Enghouse Interactive End User License Agreement please Click Here

Support Portal

Our online Support Portal (referred to as ‘MySupport’) allows you to manage your existing support requests as well as open new ones.

The KnowledgeBase within MySupport contains product information, FAQs and technical documentation to help you administer your Enghouse solution.

Please note: To access our Support Portal you must have an active (current) support contract with Enghouse Interactive APAC. Please contact us below if you have further questions.