Enghouse Interactive APAC Customer Support delivers world-class services to our customers by responding to issues and enquiries in a timely, accurate and professional manner. Our APAC customer support engineers are expert and highly experienced in solutions, systems implementation, application management and advanced troubleshooting, and are also supported by local product teams.
To view our Enghouse Interactive End User License Agreement please Click Here
Our online Support Portal (referred to as ‘MySupport’) allows you to manage your existing support requests as well as open new ones.
The KnowledgeBase within MySupport contains product information, FAQs and technical documentation to help you administer your Enghouse solution.
ENGHOUSE MYSUPPORT PORTALPlease note: To access our Support Portal you must have an active (current) support contract with Enghouse Interactive APAC. Please contact us below if you have further questions.
| ENGHOUSE SOLUTION | AUSTRALIA PHONE | NEW ZEALAND PHONE | ASIA PHONE | |
|---|---|---|---|---|
| ARC CONSOLE | SupportAPAC@arcsolutions.com | 1300 932 266 | 0800 932 266 | |
| COMMUNICATIONS CENTRE (CC) aka Zeacom, UCB, CC or EICC | CCAPACSupport@enghouse.com | 1300 932 266 | 0800 932 266 | +65 6971 9590 |
| DATAPULSE INTUITION | CCAPACSupport@enghouse.com | 1300 932 266 | 0800 932 266 | |
| ENGHOUSE CCaaS (Cloud) | CCaasAPACSupport@enghouse.com | 1300 932 266 | 0800 932 266 | |
| PROTEUS (Call Accounting) | CCAPACSupport@enghouse.com | 1300 932 266 | 0800 932 266 | |
| QUALITY MANAGEMENT SUITE (QMS, Callrex) | QMSAPACSupport@enghouse.com | 1300 932 266 | 0800 932 266 | +65 6971 9590 |
| TOUCHPOINT ATTENDANT | CCAPACSupport@enghouse.com | 1300 932 266 | 0800 932 266 | +65 6971 9590 |
| VECKO (Eptica) | CCAPACSupport@enghouse.com | 1300 932 266 | 0800 932 266 | |
| VIDYO | support@vidyocloud.com | 1300 932 266 | 0800 932 266 |
