Using Conversational Artificial Intelligence (AI), Vecko listens to the Voice of the Customer (VoC) and extracts actionable insights from a wide range of digital media with a unique degree of analysis accuracy. With Vecko, organisations can finally identify and leverage the “WHY?” that's usually hidden in any Net Promoter Score (NPS) or Customer Satisfaction (CSAT) feedback.
Vecko can help empower your business to deliver a better overall experience. By quickly identifying your CX delivery's strengths and weaknesses, you can address and resolve any issues that impair customer relationships, and then focus on building on the areas that exceed your customers' expectations, rapidly increasing customer loyalty.
Vecko simplifies the understanding of customer feedback by leveraging its proprietary analytics and custom-developed algorithms, along with its deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches. Vecko can deliver over 95% accuracy from customer statements made. No additional parsing, processing or validation is required.
QUICKLY ANALYSE CUSTOMER STATEMENTS
IDENTIFY VALUABLE TRENDS
OPTIMISE SERVICE LEVELS
ACCELERATE NEW PRODUCT DEVELOPMENT
INTUITIVE VISUAL GUI MANAGEMENT INTERFACE
OPEN STANDARDS-BASED API
EASY TO SCALE
ACCESS FROM ANYWHERE
With rapid advances in Artificial Intelligence, Contact Centres can fundamentally transform the customer experience. From the first point of contact to the last, numerous touchpoints along the customer journey can leverage AI and add significant value to the customer experience.
Watch our keynote speakers as they discuss the various Artificial Intelligence technologies to consider. You'll hear how AI can be leveraged to extract actionable insights from the customer journey and used to enhance Customer Experience, During this session, you’ll also see how Vecko AI (a product of Eptica, an Enghouse company) provides organisations with the right information and recommendations to optimise the experience you offer your customers. Fill out the form to watch on demand!
VP & Principal Analyst, FORRESTER
Product Director, VECKO,
a product by EPTICA & ENGHOUSE
VP of Product Marketing, ENGHOUSE INTERACTIVE
WATCH ON DEMAND
Why Read This Report?
Automation and Artificial Intelligence (AI) continue their march into customer service operations, and enterprises reap the rewards. Operations become more efficient, and enterprises deliver differentiated experiences while uncovering new revenue streams and reinventing business models. Automation and AI also transform the workforce: Agents work faster and smarter and are more satisfied, reducing attrition. This report reveals the top three customer service trends that customer service leaders must pay attention to in 2020.
What will you learn?
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We strive to be the world’s most reliable contact centre technology provider. Our global technology transforms contact centres into growth engines for the business – organisations can leverage their contact centres to extract powerful insights captured directly from the voice of the customer, helping to increase customer retention, uncover product opportunities, understand buyer personas and identify new revenue opportunities.
Ultimately Enghouse technology can expand the value generated through contact centres, making this function one of most important within every organisation.
Learn how our suite of products has enabled over 10,000+ mid-market and enterprise customers to globally increase customer retention and acquisition by improving customer service and contact centre operations, and by achieving a better understanding of the voice of the customer.