Using Conversational Artificial Intelligence (AI), Vecko listens to the Voice of the Customer (VoC) and extracts actionable insights from a wide range of digital media with a unique degree of analysis accuracy. With Vecko, organisations can finally identify and leverage the “WHY?” that's usually hidden in any Net Promoter Score (NPS) or Customer Satisfaction (CSAT) feedback.
Vecko can help empower your business to deliver a better overall experience. By quickly identifying your CX delivery's strengths and weaknesses, you can address and resolve any issues that impair customer relationships, and then focus on building on the areas that exceed your customers' expectations, rapidly increasing customer loyalty.
Vecko simplifies the understanding of customer feedback by leveraging its proprietary analytics and custom-developed algorithms, along with its deep understanding of industry-specific linguistics, terminologies, phraseologies and other proprietary approaches. Vecko can deliver over 95% accuracy from customer statements made. No additional parsing, processing or validation is required.
QUICKLY ANALYSE CUSTOMER STATEMENTS
IDENTIFY VALUABLE TRENDS
OPTIMISE SERVICE LEVELS
ACCELERATE NEW PRODUCT DEVELOPMENT
INTUITIVE VISUAL GUI MANAGEMENT INTERFACE
OPEN STANDARDS-BASED API
EASY TO SCALE
ACCESS FROM ANYWHERE
With rapid advances in Artificial Intelligence, Contact Centres can fundamentally transform the customer experience. From the first point of contact to the last, numerous touchpoints along the customer journey can leverage AI and add significant value to the customer experience.
Watch our keynote speakers as they discuss the various Artificial Intelligence technologies to consider. You'll hear how AI can be leveraged to extract actionable insights from the customer journey and used to enhance Customer Experience, During this session, you’ll also see how Vecko AI (a product of Eptica, an Enghouse company) provides organisations with the right information and recommendations to optimise the experience you offer your customers. Fill out the form to watch on demand!
VP & Principal Analyst, FORRESTER
Product Director, VECKO,
a product by EPTICA & ENGHOUSE
VP of Product Marketing, ENGHOUSE INTERACTIVE
WATCH ON DEMAND
Why Read This Report?
Automation and Artificial Intelligence (AI) continue their march into customer service operations, and enterprises reap the rewards. Operations become more efficient, and enterprises deliver differentiated experiences while uncovering new revenue streams and reinventing business models. Automation and AI also transform the workforce: Agents work faster and smarter and are more satisfied, reducing attrition. This report reveals the top three customer service trends that customer service leaders must pay attention to in 2020.
What will you learn?
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We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENGH), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost centre into a powerful growth engine. Our practices and solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably. Globally, Enghouse Interactive’s divisions support over 10,000 enterprises across 100+ countries, respecting local regulatory requirements. Enghouse's solutions support multiple telephony platforms, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.