fancybox fancyBox GP_Custom_Forms GP_Custom_Forms_RateIt
Menu
Category

Microsoft Teams

Cloud Contact Center, CCaaS, Remote Working, WFHCommunications Centrecontact centre, multi-channel, omni-channelCX, Customer Experience, Customer Service, Supportdigital transformationEnghouse InteractiveMicrosoftMicrosoft Teams

Measuring the Value (ROI) of a Microsoft Teams Contact Centre

The recent pandemic forced us into remote working... …Remote working forced many organisations to implement collaboration solutions. …And collaboration solutions brought unforeseen improvement. The rate of the implementation of collaboration and other solutions – which would have not arrived in many organisations for another 8-10 years (or so Gartner and McKinsey estimate) – is what is being called the dramatic…
Barbara Stuart
June 14, 2021
Cloud Contact Center, CCaaS, Remote Working, WFHCommunications Centrecontact centre, multi-channel, omni-channelCX, Customer Experience, Customer Service, Supportdigital transformationMicrosoft TeamsPartners

4 Steps to Mitigating Risk in your Teams Contact Centre Migration

With Teams adoption fast outpacing all other UC and collaboration platforms, more and more businesses are looking seriously at its feasibility for their own needs. If you’re one of them, DON’T leave your contact centre behind! A Teams environment adds huge benefits to the contact centre, arguably even more than the rest of your business, so this is worth exploring.…
Barbara Stuart
May 25, 2021