Harnessing digital technology for legal firms
Law firms face many challenges, with rising competition as new entrants flood the market as well as diminishing client loyalty.
On top of that, the pandemic has caused enormous disruption. Traditionally highly paper-based, legal proceedings now need to be managed virtually.
In addition, a high percentage of services are conducted over the telephone. Legal firms must ensure client confidentiality so that any interaction falls under strict privacy rules. As many other businesses, they are also exploring ways to improve efficiency for everyday interaction with clients, colleagues, and staff.
Enghouse Interactive solutions will help deliver peace of mind for you and your clients.
Our CX solutions for legal firms help
Collaborate & Connect
Stay connected with colleagues and staff. Connect securely with your clients.
Keep Data Safe
Deliver extensive protection for sensitive information you or your clients transmit.
Future Proof & Flexible
Our solutions can be deployed on premise, cloud, and hybrid cloud environments.
Call recording helps verify oral arguments and stipulations, document verbal requests and authorisations, and resolve verbal and billing disputes.
Increase loyalty and deliver excellent client experiences through every interaction, touchpoint, and channel
Secure Video Collaboration
Connect securely with your clients and provide peace of mind that your consultations are delivered under the strict privacy rules.
Protection & Compliance
Call, screen and text recording and quality monitoring solutions for compliance, security as well as improving service levels.
Control your Costs
Monitor and manage the cost of communications, including billing. Use analytics to spot fraud and maximise ROI.
Leverage Existing Investments
Lower the cost of CTI, increase the value of your CRM platform, integrate directories and extend collaboration tools.
Make A Great First Impression
Enable your receptionists and operators to dispatch inbound calls to the correct persons quickly, professionally, and efficiently.
Further Reading
Maurice Blackburn Lawyers and other organisations share their experience about using Microsoft Teams in the contact centre.
Download User Stories
This guide explains what to look for when moving telephony to unified communications platforms to ensure future success.
Download Legal Services Guide
CX Solutions for Legal Firms
Contact us to learn more
Enghouse Interactive can offer you fully integrated contact centre solutions that effortlessly boost your team’s performance, providing your customers with a superior experience that perfectly represents your brand.
Speak to us to learn more, ask a question or request a demo.