Latest Product Releases Available!

Enghouse Interactive’s interaction management solutions evolve with every new release ensuring we meet the needs of the market’s fast changing business needs. We’re continuously improving, innovating, listening to feedback from partners and customers, and always aim to ensure our software is of the highest quality.

The latest versions of some of our key products are now available:
• Enghouse Interactive Communications Centre (CC)
• Quality Management Suite (QMS)
• Contact Centre: Enterprise (CCE)
• Enghouse Interactive Communications Portal (CP)

To find out more about any of these new product releases click on the buttons below:

CC 10.1 QMS 7.1 CCE 9.0 PRC7 CP 10

Communications 10.1 Video:

Communications Centre

One Solution for all Interactions

Today’s customers expect to communicate with organisations whenever they want, from wherever they are, via their preferred channel.

Enghouse Interactive’s Communications Centre allows intelligent handling and management of all contact types in a single, fully-integrated solution with a user-friendly interface. Omni-channel queuing and skills-based routing ensure all  interactions are identified, prioritised, routed and transacted expertly, first time, every time. Communications Centre is a modular solution which includes omni-channel contact centre, operator attendant/console, self-service IVR, call recording and quality monitoring. A range of additional components and integration tools allows you to add functionality and scale as requirements and budget dictate.

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Improving the Daily Lives of the People of the Contact Center

The Enghouse Interactive portfolio strives to improve the daily lives of people in the contact center through interaction management software, and our 2016 software releases are a significant contribution to this mission.

We know happy contact center agents equal happy customers, but who is the happy agent? We believe it’s the agent that’s in control, has all the information they need at their finger tips, isn’t stressed, can confidently handle every challenge and come back tomorrow to do it all again.

It’s our mission to develop great tools that allow agents to do exactly that – leave the office every day knowing they conquered every challenge thrown at them and made their customers happy. We have a strong relationship with our customers, and work alongside them to ensure they’re not fighting their battles alone.

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As we transform, the number one priority for Yellow is our customer: our customer has to come first, and we’re non-negotiable on that. So we have partnered with Enghouse because they believe the same thing, they share the same values and they realise that Yellow’s customer has to come first ... that is so powerful!

Yellow Business
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Communications Center

Contact Center: Enterprise

Quality Management Suite