Latest Product Releases Available!

Enghouse Interactive’s interaction management solutions evolve with every new release ensuring we meet the needs of the market’s fast changing business needs. We’re continuously improving, innovating, listening to feedback from partners and customers, and always aim to ensure our software is of the highest quality.

Information about the latest versions of two of our key products is available:
• Enghouse Communications Centre (CC)*: Contact Centre, Unified Communications, Operator Console
• Enghouse Quality Management Suite (QMS): Recording of voice, email, chat and screen recording; Agent evaluation and scoring

*Enghouse Communications Centre has also been known as Zeacom, Q-Master, UCB and TouchPoint.

To find out more about these new product releases, please click on the buttons below:

Communications Centre 14.0 Quality Management Suite 9.3

Enghouse Communications Centre and Quality Management Suite – Native Integration now available for Microsoft Teams and Ring Central

Improve Performance with a Collaborative Contact Centre and native voice recording

Today’s customers expect to communicate with organisations whenever they want, from wherever they are, via their preferred channel.

Together, Enghouse Interactive’s Communications Centre and Quality Management Suite allow intelligent handling, management and secure storage of all interaction types in a fully-integrated solution with a single user-friendly interface. Omnichannel queuing and skills-based routing ensure all interactions are identified, prioritised, routed and transacted expertly, first time, every time. Both Communications Centre and QMS are modular solutions which include omnichannel contact centre with recording, monitoring and quality management, along with an integrated operator attendant/console, self-service IVR, analytics, and chatbots/AI. A range of additional components and integration tools allows you to add functionality and scale as requirements and budget dictate.

Download the Teams Brochure

Improving the Daily Lives of the People of the Contact Center

The Enghouse Interactive portfolio strives to improve the daily lives of people in the contact center through interaction management software, and our 2016 software releases are a significant contribution to this mission.

We know happy contact center agents equal happy customers, but who is the happy agent? We believe it’s the agent that’s in control, has all the information they need at their finger tips, isn’t stressed, can confidently handle every challenge and come back tomorrow to do it all again.

It’s our mission to develop great tools that allow agents to do exactly that – leave the office every day knowing they conquered every challenge thrown at them and made their customers happy. We have a strong relationship with our customers, and work alongside them to ensure they’re not fighting their battles alone.

“

As we transform, the number one priority for Yellow is our customer: our customer has to come first, and we’re non-negotiable on that. So we have partnered with Enghouse because they believe the same thing, they share the same values and they realise that Yellow’s customer has to come first ... that is so powerful!

Yellow Business
visit our case studies page to watch the video