Enghouse Communications Centre – Native Integration now available for Microsoft Teams

Improve Performance with a Collaborative Contact Centre

Today’s customers expect to communicate with organisations whenever they want, from wherever they are, via their preferred channel.

Enghouse Interactive’s Communications Centre allows intelligent handling and management of all interaction types in a single, fully-integrated solution with a user-friendly interface. Omni-channel queuing and skills-based routing ensure all  interactions are identified, prioritised, routed and transacted expertly, first time, every time. Communications Centre is a modular solution which includes omni-channel contact centre, operator attendant/console, self-service IVR, interaction recording and analytics, and quality monitoring. A range of additional components and integration tools allows you to add functionality and scale as requirements and budget dictate.

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Improving the Daily Lives of the People of the Contact Center

The Enghouse Interactive portfolio strives to improve the daily lives of people in the contact center through interaction management software, and our 2016 software releases are a significant contribution to this mission.

We know happy contact center agents equal happy customers, but who is the happy agent? We believe it’s the agent that’s in control, has all the information they need at their finger tips, isn’t stressed, can confidently handle every challenge and come back tomorrow to do it all again.

It’s our mission to develop great tools that allow agents to do exactly that – leave the office every day knowing they conquered every challenge thrown at them and made their customers happy. We have a strong relationship with our customers, and work alongside them to ensure they’re not fighting their battles alone.

Communications Centre

Quality Management Suite