Mobile IVR Navigator
The frustration of calling a contact centre and being faced with a string of voice menus and options may not be the best experience, especially when your customer is using a mobile or smart device. To give customers the mobility and access they need.
Enghouse Interactive has introduced Mobile IVR Navigator; which quickly allows a user on any device to participate in a selfservice session through a mobile app. The app visually navigates customers through your customer service options seamlessly offering your customers a better end-user experience and reducing customer frustration.