Reception & Call Handling for Business

Attendant operator consoles by Enghouse Interactive provide a powerful reception and call handling solution that is used by small and medium-sized businesses and distributed environments worldwide.

Enghouse attendant operator consoles deliver a range of smart features for fast and easy call handling and efficient call distribution that can be extended with advanced functionalities and services to meet even the highest customer service standards.

Intelligent call queuing, presence and directory features allow calls to be handled quickly and efficiently ensuring callers are transferred to the right available contact, first time every time.

The front door to your business

The attendant operator console is the front door to your business, and key to making a lasting first impression on your customers and partners.

With over 25 years experience in selling voice applications for leading PBX and UC platforms such as Cisco, Avaya, MS and NEC, Enghouse Interactive has worked closely with each of these platforms to develop advanced communications solutions that are proven to help organisations deliver the best customer experience, boost productivity and efficiency.

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Benefits

  • Fast, efficient call handling and transfer
  • Improved caller experience and productivity
  • Synchronisation with existing directories
  • Presence status information improves transfer success and
    reduces voice mail
  • Automatic fallback and callback services ensure fewer calls are lost
    or abandoned
  • Optional call recording for quality, protection or compliance
  • Important functions available directly on the IP phone
  • Low total cost of ownership
  • Easy, centralised administration
IT ProPortal - Customer Engagement

Jeremy Payne, International Group Marketing Director explains the different types of customer interactions

“

Enghouse Interactive has given us robust fit for purpose platforms that has streamlined our voice operation and created an improved environment for our operators which will feature in NHSGGC move to an IP platform over the next two years.

NHS Greater Glasgow and Clyde

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Enghouse Interactive Reception & Call Handling Solutions for Business

Out of the box solutions for communication systems to integrate your corporate infrastructure and processes within your unified communications system. Across a variety of environment and end devices and customised services, our solutions support receptionists and operators to handle calls fast and efficiently, while maintaining highest service standards. Its modular approach allows to adapt our software to specific needs for vertical markets delivering a fully integrated solution.

As a Cisco Preferred Solution Developer, we sell voice applications for Cisco Unified Communications Manager platforms. The low total cost of ownership of our Console for Cisco – Business Edition makes it particularly suitable for small and medium-sized businesses providing a powerful and scalable solution that enables attendants to manage their interactions on-screen. All call handling services are available on the software client, and attendants can extend some of this functionality out to users’ IP phones. A range of applets designed especially for IP phones further boost business productivity for desktop users. The solution components can be enabled individually and the user interface adapted on each attendant console depending on the attendant’s needs.

 

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Designed exclusively for Avaya Aura Communication Manager and CS1000 with Session Manager, Intuition Advanced Console is flexible enough to adapt to networks of any size and complexity. Whether your business requires one operator on a standalone system or several operator centres on a network of switches located over multiple sites, the solution is scalable to your current and future requirements, and supports seamless migration from one Avaya platform to the other, making it one of the most cost effective and widely used solutions of its class.

 

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Enghouse Interactive Operator Console for Lync combines an intuitive call handling interface with Lync’s powerful unified communications capabilities to deliver improved productivity and a better caller experience.

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With NEC Operator Console, receptionists and operators are empowered to manage incoming calls more professionally and efficiently than ever. Presence information provides receptionists or operator with a wealth of information and functionality while call handling times are reduces.

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