Our Solutions

Whether you need to provide a personalised, informed service through a specialised operator centre, or a multi-channel, multi-site contact centre, we have the knowledge, the products, the partners and the deployment expertise to deliver the right solution to meet all your requirements – now, and into the future. Our highly experienced staff are passionate about helping our customers to deliver a top quality customer experience, and we take pride in ensuring you get the solution that works best for both your business and your CX needs.

Our solutions scale from a single site call reception console, to multi-tenanted, multi-channel contact centres with more than 10,000 users. Uniquely in this market, we also support the full range of deployment methods; from premises-based, through to private, public or community cloud and even hybrid requirements.

With more than 1 million agent seats handling over 1 billion interactions through our systems daily, Enghouse Interactive is one of the biggest providers of customer contact solutions in the world.

Proven and Trusted

Over 30 years’ experience developing solutions that consistently exceed the expectations of our customers.

Flexible and Robust

Modular by design, our platform agnostic solutions work together or standalone and can flex up or down to meet your needs.

Future Proof

Scalable from 10 to 10,000+ seats.
Unlike most contact centre providers, we support the full range of deployment options.

Ramp up your Customer Service

We understand customer service and the lesson that a ‘one-size-fits-all’ approach simply doesn’t work in today’s complex market. Businesses need to know their customers and deliver services tailored to their needs. It is more important than ever for businesses to protect their reputation and focus on customer satisfaction.

With the increasing addition of cost-effective digital self-service channels for customer service, many businesses are improving customer loyalty and retention by reinvesting money to ensure that when people do need to speak to staff directly, they automatically engage with the best person, equipped with the relevant knowledge and skills to efficiently and effectively resolve their enquiry.

Businesses need to have a strategy and tools in place that allow them to respond proactively to all their customers’ preferences.

This upbeat vision captures the essence, purpose and vital importance of the right customer service technology.

Speak to Enghouse Interactive to help you achieve this

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Enghouse Interactive Solutions

Enghouse Interactive solutions can help you determine what engagement methods your customers prefer, so you can provide them with a service that meets their needs.

Available as both on premises and cloud deployments, our inbound and outbound contact center solutions offer comprehensive features that cover all areas of operations, making customer service easy and effective for both your customers AND your staff.

Interested in a Teams-integrated Contact Centre?

Our operator attendant/call handling solutions enable receptionists or operator attendants to quickly, professionally and efficiently manage and dispatch interactions to the correct person, department, location or company.

Reception & Call Handling

Increasingly, customers are looking for a fast, efficient engagement that doesn’t require live interaction. And it is highly frustrating for them if they have to wait for any length of time for a simple, routine question and answer. Nearly all self-service interactions can be handled without the need for live assistance but it is critical that a customer can instantly escalate to your contact centre if needed – and not have to start a new engagement!

Self Service

Businesses worldwide rely on quality and control solutions to ensure high quality customer service, resolve customer disputes, achieve regulatory compliance, accelerate employee training, and increase workplace productivity and security. This is even more important since flexible working became more common and supervisors need the tools to monitor and coach remote workers.

Quality and Control

We provide a number of integration tools including CTI, IP phone applications, database and directory integration, click-2-dial and IVR development and testing tool kits.



Enghouse has over 30 years expertise in Customer Experience (CX) solutions from reception to multi-tenanted fully featured contact centre solutions. Our solutions:

  • Are modular and can work together or standalone
  • Can be fully integrated across the portfolio
  • Work within the deployment method of choice (public/multi-tenant cloud, private cloud, hybrid, or on premises)
  • Are both platform-independent and work with leading telephony platforms such as Microsoft Teams, RingCentral, Cisco, Avaya and NEC – amongst others
  • Integrate with leading CRM systems or other third-party solutions
  • Scale from 10 seats to over 10,000

Our Customer Experience solutions drive operational efficiencies and help deliver higher quality services for:

Local Government

Give your customers the choice to communicate on their own terms. Ensure service information is consistent and delivered quickly across all channels. More…

Legal Firms

Meet legal industry challenges. Ensure client confidentiality so that any interaction with clients and colleagues falls under the strict privacy rules. More…

Finance & Banking

Solutions to help establish a trusting relationship that encourages the customer to go beyond their initial inquiry and discuss more of their needs. More…