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March 2022

Digital self service cover imageAIcontact centre, multi-channel, omni-channelCX, Customer Experience, Customer Service, Supportdigital transformationIVR/Self-Service

How to deliver ROI from your digital self-service

How to deliver ROI from your digital self-service We all have heard about the unprecedented digital transformation that was accelerated by the recent pandemic. Consumers turned to shopping online and suddenly online retail became hugely competitive, forcing retailers to adopt the latest and greatest technology to stay ahead. However, it wasn’t only retail that was affected. As a result of…
Barbara Stuart
March 8, 2022