Post-purchase customer service

Post-purchase customer serviceCX, Customer Experience, Customer Service, Support

The importance of post-purchase customer service in online shopping

Call me a Luddite. Call me old-fashioned. But I really don’t like shopping online. In fact I avoid buying any tangible items online wherever possible, and I always try to choose the good old physical shopping option. The reasons for me avoiding online shopping are complex and varied, being mainly centred around previous bad experiences in relation to delivery and…
Helen Billingham
June 29, 2023