multigenerational contact centre

Multigenerational contact centre workforceContact centre, Multi-channel, Omni-channel

Tapping into the benefits of the multigenerational contact centre

A multigenerational contact centre workforce covers a wide range of age groups, all of whom have their own experiences, backgrounds, and expectations. To get the best out of their diverse skills you need to understand what makes each generation tick and provide a working environment and management style that meets their needs. The four main generations in today’s contact centre…
Helen Billingham
April 28, 2023