Contact centre leadership skillsContact centre, Multi-channel, Omni-channelCX, Customer Experience, Customer Service, Support

10 important attributes of a great contact centre leader

Successful customer service isn’t just about the frontline agents that interact with customers - it’s also about the contact centre leaders that manage agents and drive strategy. Having strong managers is essential at all levels of the contact centre, from the head of customer service and Chief Experience Officer (CXO), to team leaders and supervisors. They all need the right…
Barbara Stuart
April 6, 2023