IoT in customer service

With the arrival of ChatGPT, businesses have begun to understand the potential benefits of Generative AI in customer service. What is Generative AI? Many of us have started to learn about Generative AI thanks to ChatGPT. Generative AI is an artificial intelligence technology that can generate text, images and audio (amongst other formats), typically in response to a prompt or…

Across many sectors there’s a growing understanding of the importance of the Internet of Things (IoT) in customer service. For the first time IoT-equipped smart devices are now communicating automatically, without human involvement. They are sharing real-time data on everything from power consumption to environmental information and even requests for service. For example, smart printers now message manufacturers when they…