Webinar Series: Register for one or both Webinars
Contact Centre Roadmap
In this decade we have seen dramatically evolving business and digital landscapes, and our customers’ expectations continue to grow with every excellent experience they encounter, regardless of the provider.
Robust planning to match this experience has now become essential:
CX and IT leaders need to work together to build a contact centre roadmap that aligns with your organisational goals, anticipates customer needs, and takes advantage of the practical tools available.
This webinar series will equip you with the insights and strategies necessary to build a winning contact centre roadmap that drives exceptional customer experiences and business growth.
Webinar Series Schedule
Enhance your Contact Centre with an Email Channel
Watch On Demand
Unlocking the Power of Email
In today’s fast-paced world, customers seek convenience and flexibility in communication. Discover how properly integrating an email channel into your contact centre (and not just running it alongside) can better meet your customers’ expectations while improving the agent experience and providing a seamless, efficient and wholly trackable engagement.
Efficiency Meets Personalisation
Learn how leveraging email in your contact centre can streamline workflows, significantly improve measurement capability, enhance agent productivity, and enable personalised interactions at scale. Delivering tailor-made responses has never been easier.
Real-world Success Stories
Hear a first-hand account from Enghouse customer Greater Wellington Regional Council who have successfully incorporated the email channel into their contact centre.
Best Practices and Implementation Strategies
Our experts will share actionable strategies and best practices for a smooth and successful integration of the email channel.
Webchat versus Chatbot
Date: 12th October
Time: 12pm AEDT | 2pm NZDT | 9am SGT
When working to build a successful customer experience strategy, the ability to engage and support your customers effectively makes all the difference. Join this webinar, where we will explore the dynamic world of real-time conversational technology and its impact on customer interactions – for you, your customers and your business.
What’s right for my organisation
Learn about the differences and the simple way to get started, and how to understand what’s right for your organisation.
Explore case studies showcasing how chatbots are customised to address specific industry challenges and requirements.
The Future of Conversations
Delve into the future trends and advancements in conversational technology, and how they are poised to reshape customer interactions.