Introduced by Justin Tippett, CEO of independent Australian contact centre consultancy CX Central, this webinar provides a comprehensive look at the good, the bad and the potentially ugly of both Cloud and On Premises scenarios for contact centre. Presenter John Cray, VP of Product Management at Enghouse Interactive, manages a large portfolio of both Cloud and On-Prem contact centre solutions. John and Justin are each in the rare position to be able to offer an informed and unbiased commentary on BOTH sides of this discussion.
Enghouse Interactive is renowned for offering the industry’s broadest range of innovative, award winning and reliable contact centre capabilities. Uniquely, Enghouse Cloud anchors its capabilities on 4 foundational elements:
Applications Architecture The Enghouse Cloud solution is structured as a highly versatile and flexible platform upon which other services, features, functionalities, applications and capabilities can be integrated, leveraged or extended.
Open Standards Using industry-leading open standards and non-proprietary protocols enables a wider range of third-party application integrations and without the need for extensive, customer-specific, customisation.
Omni-Channel Engage with customers across a wide range of channels including: voice, video (webRTC), chat/SMS, email, mobile and social media streams. New channels will be easily integrated as they emerge in the future.
Interoperability Integrates with all SIP based PBXs and network infrastructures. Eliminates the risk of stranding a technologically viable UC platform before the organisation has extracted maximum value from that investment.
Enghouse Cloud - transforms the contact centre into a growth engine.
We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.