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Communications Centre
CALLBACK

Reduce call wait times and abandons, and improve your Service Level at your busiest times

Communications Centre
CALL QUERY

Learn how to capture your customer ID and shave 15 sec off each call

Communications Centre
SCHEDULING HOLIDAYS

Learn how to program upcoming holiday dates and automate your queue schedule

Communications Centre
MANAGING AGENTS

Maintenance when Agents Leave
Learn how to remove agents who have left your contact centre, WITHOUT
affecting any of your critical historical metrics.

NEW: Enghouse CCaaS*
MINI WALLBOARD

Setting up your Mini Wallboard
Learn how to edit and manage all your Mini Wallboard options

MORE...

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*Enghouse CCaaS (pronounced “C-Cass”) is Enghouse’s cloud or Contact Centre as a Service solution

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Quick Learn Videos

WHAT’S COMING

WHAT'S NEW

Web Chat new features
Page sharing, video escalation and more

COMMUNICATIONS CENTRE STANDARD REPORTS

Detailed vs Historical Reports
- This is the first in the Reports series videos
- Learn the differences between Detailed Queuing and Historical Queuing Reports