CALLBACK

Reduce call wait times and abandons, and improve your Service Level at your busiest times

CALL QUERY

Learn how to capture your customer ID and shave 15 sec off each call

SCHEDULING HOLIDAYS

Learn how to program upcoming holiday dates and automate your queue schedule

CC ADMINISTRATION - MANAGING AGENTS

Maintenance when Agents Leave
Learn how to remove agents who have left your contact centre, WITHOUT
affecting any of your critical historical metrics.

WHAT'S NEW: CC VERSION 10.1

Advanced Queues View
Get a complete and focused view into agent productivity and overall contact centre
performance, all from one screen

WHAT'S NEW: CC VERSION 10.1

TouchPoint UC - Setting up your Mailbox (excludes SfB users)
Learn how to setup and manage your mailbox using TouchPoint UC

WHAT'S NEW

Web Chat new features
Page sharing, video escalation and more

COMMUNICATIONS CENTRE STANDARD REPORTS

Detailed vs Historical Reports
- This is the first in the Reports series videos
- Learn the differences between Detailed Queuing and Historical Queuing Reports