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![]() | CALLBACK | Reduce call wait times and abandons, and improve your Service Level at your busiest times |
![]() | CALL QUERY | Learn how to capture your customer ID and shave 15 sec off each call |
![]() | SCHEDULING HOLIDAYS | Learn how to program upcoming holiday dates and automate your queue schedule |
![]() | CC ADMINISTRATION - MANAGING AGENTS | Maintenance when Agents Leave |
![]() | WHAT'S NEW: CC VERSION 10.1 | Advanced Queues View |
![]() | WHAT'S NEW: CC VERSION 10.1 | TouchPoint UC - Setting up your Mailbox (excludes SfB users) |
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Quick Learn Videos
WHAT’S COMING
![]() | WHAT'S NEW | Web Chat new features |
![]() | COMMUNICATIONS CENTRE STANDARD REPORTS | Detailed vs Historical Reports |