Extending Your Investment In Microsoft Office 365
TouchPoint Agent is part of a feature-rich suite of applications that seamlessly integrate with Microsoft Skype for Business and Microsoft Office 365 to provide organisations with a complete end-to-end communications solution to match all business requirements and scale.
Trusted Microsoft Partner
As a leading Microsoft Gold Partner, Enghouse Interactive is continuing to empower organisations to connect with their customers through an extensive range of solutions for Microsoft Skype for Business and Microsoft Office 365 including; Communications Center, Quality Management Suite, TouchPoint Attendant and now TouchPoint Agent.
Creating Better Journeys, Every Day
Add value to your business organization and create a call center with capability! Enghouse Interactive enhances your Microsoft Office 365 with the power of TouchPoint to create superior user and customer experiences. Scroll down to watch the video!
Meeting Your Needs
- CRM Integration
- Directory Searching and Presence
- Call Categorization and Wrap-ups
- Call Recording
- Agent State and Call Controls
- Graphical Reporting
- Real-time Dashboards
Why TouchPoint Agent?
- Call Center Solution
- Set up in Minutes!
- NO server or IT infrastructure required
- Focus on Agent productivity and real-time Management control
READY TO PURCHASE?
If you have already trialled TouchPoint Agent and now wish to purchase, click the button below to let us know.
Note that you will need to download the trial app prior to purchase.
"TouchPoint Agent is an ideal contact center solution for companies looking to enhance customer service with a minimal footprint. Whether powering a small departmental help desk or supporting high volumes of external customers, TouchPoint Agent can scale to fit your needs.”-James Skay, Senior Product Marketing Manager, Skype for Business Developer Platform, Microsoft Corp
Extremely easy to get your call center up and running via the downloadable client-only application
Greater understanding of your call center traffic and nature of calls with Call Wrap-ups
Personalize the customer experience by popping CRM data as each call is delivered
Richer presence and status information for accurate reporting and decision-making
Streamline call handling with an intuitive and simplified interface
Subscription base licensing structure (Op-Ex model)