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Working from homeCloud Contact Center, CCaaS, Remote Working, WFHcontact centre, multi-channel, omni-channelCX, Customer Experience, Customer Service, SupportHealthcare

When Home is the New Office – Operating in Crisis Times

We are living in unprecedented times, with workers across the UK and many other countries worldwide being urged to avoid non-essential travel and work from home where possible. Home working is nothing new of course. Its origins date from the 1980s and BBC 5 Live Wake Up To Money analysis reveals a 74% jump in the number of people working…
Helen Billingham
March 18, 2020