Enghouse Interactive Customer Support assists our accredited partners and customers in delivering world-class services to their clients by responding to issues and enquiries in a timely, accurate and professional manner. Our customer support engineers are highly experienced in products, systems implementation, application management and advanced troubleshooting.

Enghouse Interactive’s extensive Technical Support team benefits from a large network of product experts, engineers, developers and trainers across the world. So you are never far away from knowledgeable local people who can help.

To view our Enghouse Interactive End User License Agreement please Click Here

Support Portal

Our online Support Portal (referred to as ‘MySupport’) allows you to manage your existing support requests as well as open new ones.

The KnowledgeBase within MySupport contains product information, FAQs and technical documentation to help you administer your Enghouse solution.


Please note: To access our Support Portal you must have an active (current) support contract with Enghouse Interactive APAC. Please contact us below if you have further questions.

Communications Centre (CC) & QMS Support

Communications Centre (formerly Zeacom) Support also covers TouchPoint Attendant and Quality Management (QMS)
Australiaccapacsupport@enghouse.com1300 932 266
New Zealandccapacsupport@enghouse.com0800 932 266 (3163) 7653

ARC Support

Australiasupportapac@arcsolutions.com1300 797 724
New Zealandsupportapac@arcsolutions.comN/A

DataPulse Support

Australiaapacsupport@datapulse.com1300 305 223
New Zealandapacsupport@datapulse.comN/A