Enabling and Using Microsoft Teams in the Contact Centre
This webinar features panellists from Whangarei District Council (NZ) and Maurice Blackburn Lawyers (Aus) discussing their recent projects to enable Microsoft Teams for their own contact centres.
They are joined by representatives from Enghouse and Microsoft to talk about some of the things they would recommend as most critical for IT and CX professionals planning a Teams Contact Centre migration.
Roxanne Manlangit IT Project Manager Whangarei District Council
Jasmine Lim Service Delivery Manager Maurice Blackburn Lawyers
We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.
Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.
Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.