Unlocking the Power of Email

In today's fast-paced world, customers seek convenience and flexibility in communication. Discover how properly integrating an email channel into your contact centre (and not just running it alongside) can better meet your customers’ expectations while improving the agent experience and providing a seamless, efficient and wholly trackable engagement.

Efficiency Meets Personalisation

Learn how leveraging email in your contact centre can streamline workflows, significantly improve measurement capability, enhance agent productivity, and enable personalised interactions at scale. Delivering tailor-made responses has never been easier.

Real-world Success Stories

Hear a first-hand account from Enghouse customer Greater Wellington Regional Council who have successfully incorporated the email channel into their contact centre.

Best Practices and Implementation Strategies

Our experts will share actionable strategies and best practices for a smooth and successful integration of the email channel.

About Us

We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

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