Contact Centre Playbook for Microsoft Teams

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The transition to Microsoft Teams has been rapid, driven by both the pandemic - and the ensuing mass move to homeworking - and also by Microsoft's decision to end support for Skype for Business Online on 31 July 2021.

The collaboration benefits gained via Microsoft Teams have been numerous, but did you know what can be achieved when you integrate into your contact centre? This Playbook takes away the guesswork, and provides you with:

  • How Microsoft Teams can benefit your Contact Centre
  • A list of CX technology that can be usefully integrated with Microsoft Teams
  • Recommendations from Contact Centres currently using Microsoft Teams

The Collaborative Contact Centre 


Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s world-beating portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.

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Not sure if the Cloud is right for your contact centre? Enghouse Interactive offers the same, full range of premises-based contact centre solutions and practices designed to take your customer experience to the next level.

About Us

We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

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