Enghouse Interactive is proud to announce the release of our latest version of Quality Management 9.4 This update brings valuable enhancements to improve your experience to meet your evolving needs.
Key Features of the Release:
Custom Reporting Database
Gain greater agent performance insights with the tool of your choice.
Use the provided PowerBI template for quick access to actionable insights.
Details of how to configure this can be found here – QMS Insights
Microsoft Teams video recording
Record the video stream within a Microsoft Teams interaction
Enghouse Transcription services
Integrate with Enghouse’s new transcription services, enabling additional text-focused features within QMS or as a prerequisite to Enghouse AI features.
Customer requested enhancements
Evaluation search via Flag values
Search for completed evaluations via the metadata associated with the interaction, such as ‘Queue Name’
Recording Profile added to the recording
Understand why the interaction was recorded in addition to all current available data.
Interaction details in the Evaluation Tab
Display the recording data and time in the evaluations pane rather than the evaluation completed date/time
Export Variable Added
Ability to set the number of interactions to export beyond the current 5000 limit.
RabbitMQ deployment tool
To assist with simpler deployments, a new tool to deploy key prerequisites has been added.
Optional Screen Recording Resilience
Help reduce the ToC of disaster recovery sites that do not require screen recording.
Automatically delete inactive users
An automatic service that will delete all inactive users and their data once all interactions have been removed.
Azure SQL support
Integrate with Azure SQL for database location easier.
We believe these enhancements will significantly enhance your workflow and elevate your user experience within our Quality Management Suite
More information can be found in the below release notes:
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