Whitepaper: Collaboration Benefits of Integrating your Contact Centre with Microsoft Teams

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A recent Nemertes survey found that organisations with an integrated Microsoft Teams Contact Centre saw a 30% improvement in employee productivity.

This Nemertes whitepaper looks into the reasons why organisations are integrating their UC and Contact Centre and covers:

  • the collaboration benefits of integration
  • what measurable success looks like
  • why integrate Microsoft Teams with the contact centre
  • what to look for in a provider

Video: The Benefits of Moving your Contact Centre to Microsoft Teams 



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We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

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