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CX SOLUTIONS FOR LOCAL GOVERNMENT

Transform Service Delivery

Meet growing demand with our CX Solutions for Local Government

Keep up with the expectations and demands of your residents

 

Local authorities are under enormous pressure to reduce operational costs. At the same time demands for better digital services are increasing. They need to transform to keep pace with their ever-changing, digitally connected public.

With our solutions for local government, you can empower your agents and advisors to work more effectively. Connect your entire organisation together, so your front-line teams can collaborate with mid-offices, back-offices, branches, and remote workers. And importantly, provide innovative self-service options so your customers can find instant, trusted answers, whenever it suits them.

We can help you to improve your customer experience, increase customer engagement and better manage the cost to serve.

Meet Increasing Demand

Help agents resolve queries more quickly and consistently. Manage growing interaction volume and channels and increase first contact resolution rates.

Improve Operations, Lower Costs

Integrate your systems for significant savings. Reduce CTI project time and costs with out-of-the-box integration for all major communications systems.

Connect and Collaborate

Deliver fast, effective service to residents by building a connected customer service operation that helps agents resolve queries more quickly.

Read our eBook- How to review and reduce your call and live chat abandons and deliver a better experience to your customers

Make service improvements and efficiency savings and deliver excellent customer experiences through every interaction, touchpoint, and channel.

 

Helpful Fast Service

Make every customer interaction count and select the best contact centre capabilities for you. From the latest channels, platforms to flexible deployment options.

Empower Your Customers

Enable your residents to self-serve. Via your website, chatbots, speech recognition, touch-tone, SMS, web, and more innovative options.

Leverage Existing Investments

Lower the cost of CTI, increase the effectiveness of your CRM platform, integrate directories and extend collaboration tools to your contact centre.

Monitor, Coach and Improve

Be compliant, resolve disputes, accelerate training and gain actionable insights to identify bottlenecks and continuously improve service delivery.

Control Your Costs

Gain visibility and manage the cost of communications. Call accounting and analytics will help you spot fraud and maximise the ROI of business-critical services.

Secure Video Chat

Make video calls easily accessible to council residents. Support remote and social care workers and keep your whole organisation connected.

Deliver more collaborative working and drive efficiency and productivity between the contact centre and your whole organisation.

Explore our Local Government resources

Successfully Delivering Digital Customer Experience in Local Government eBook

How to Reduce Customer Service Response Times eBook

How to transform service delivery while achieving efficiency targets eBook

Download this eGuide to discover the 5 key challenges to overcome in your quest to successfully deliver digital customer service in local government.

Download this eBook for a step-by-step guide on reducing customer service response times.

Download this eGuide to learn how local government can revolutionise the experience offered to customers and still achieve internal targets.


Microsoft Teams User Stories eBook

7 Steps to Reduce Call Abandon Rates

Whangārei District Council and Maurice Blackburn Lawyers are using Microsoft Teams with an Enghouse-powered contact centre. This new eBook from Enghouse shares their experience in enabling and using Microsoft Teams in the contact centre.

Download this case study eBook to learn from their experience and help plan your own migration.

Find out how you can review and reduce your call and live chat abandons - and deliver a better experience to your customers


Case Studies

The Collaborative Contact Centre 


Leverage your investment in Microsoft Teams technology and embrace its phenomenally successful collaboration for your own customer communications. Select from Enghouse’s world-beating portfolio of complementary fully-integrated solutions to expand your contact centre capabilities.

LEARN MORE

Let's talk!

Get in touch with us today.

EnghouseOn-Prem

Not sure if the Cloud is right for your contact centre? Enghouse Interactive offers the same, full range of premises-based contact centre solutions and practices designed to take your customer experience to the next level.

About Us

We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

HelloAPAC@enghouse.com.au

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