Enghouse Interactive Webinar with Lismore City Council and Auscontact

How Lismore City Council provided resilient customer service during the 2022 floods

Recorded on 7th June, 2023

In February 2022, the city of Lismore on the north coast of NSW experienced the biggest flood in modern Australian history. The devastation was felt throughout the community and the fallout continues to this day.

Craig Yarrow, Coordinator of Customer Contact at Lismore City Council, shares the story of how the
Lismore City Council Contact Centre team were able to assist thousands of affected residents.

How well prepared is your organisation for disaster? Craig is joined by panelists Enghouse's Anna Stokes
and Auscontact's Fran Southward in a discussion about disaster-preparedness and the value of fully understanding the capabilities of your contact centre technology before it matters.

This webinar demonstrates how the right planning and the right technology together with a great attitude can help us meet the most challenging situations.


1. How to be more prepared for disasters

2. How technology can assist

3. The surprising things that can matter

Webinar Speakers

Fran Southward

Fran Southward
Chief Executive Officer
Auscontact Association


Craig Yarrow
Coordinator of Customer Contact
Lismore City Council

Anna Stokes
Product Management Director
Enghouse Interactive

About Us

We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.


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