Recorded on 7th June, 2023
In February 2022, the city of Lismore on the north coast of NSW experienced the biggest flood in modern Australian history. The devastation was felt throughout the community and the fallout continues to this day.
Craig Yarrow, Coordinator of Customer Contact at Lismore City Council, shares the story of how the
Lismore City Council Contact Centre team were able to assist thousands of affected residents.
How well prepared is your organisation for disaster? Craig is joined by panelists Enghouse's Anna Stokes
and Auscontact's Fran Southward in a discussion about disaster-preparedness and the value of fully understanding the capabilities of your contact centre technology before it matters.
1. How to be more prepared for disasters
2. How technology can assist
3. The surprising things that can matter
Chief Executive Officer
Coordinator of Customer Contact
Lismore City Council
Product Management Director