Digital Communications Guide for the Legal Sector

Harnessing digital technology for legal firms

To increase flexibility and enhance service, legal firms are increasingly looking to migrate from traditional telephony to unified communications platforms, such as Teams.

This guide explains what to look for when moving telephony to unified communications platforms to ensure future success.

Here are just three areas to focus on for digital success in the legal sector:

In-Depth Migration Support

A seamless, error-free migration is essential to maintain and enhance service levels. Plus, every law firm has its own specific needs that requires a flexible approach. You need a partner that understands any potential issues that can arise. One that already knows how they can be avoided, ensuring a swift migration.

High-Quality, Proven Solution

Your new cloud-based unified collaboration solution should support fast, efficient call answer and transfer, underpinning low abandonment rates to guarantee a positive caller experience. Look for skills-based routing that enables your system to recognise and prioritise VIP calls, connecting them directly to the best person to meet their needs.

Unified Communications, CRM & WFM Integrations

Law firms require a partner that understands the importance of security and the need to protect both their own data and their client’s information. That, in addition to complying with general regulations, the legal sector also needs to meet requirements such as the Solicitors Regulation Authority and others relating to Anti-Money Laundering (AML).

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We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.