Webinar: Hybrid working in a Cloud Contact Centre with Microsoft Teams

In this webinar recording, we discuss how businesses can extend their Microsoft Teams collaboration environment to the contact centre facilitating secure hybrid working practices and distributed teams in the New Normal.

Ron Palinkas, Head of Customer Connect for the Americas at Hitachi ABB Power Grids, explains how Enghouse Cloud Contact Centre integrated with Microsoft Teams gives them a single unified contact centre platform that supports optimal agent utilisation and workload balancing across the globe based on technical expertise and language skills.

Ron was joined by Theodora Malmstrom, Customer Success Product Marketing Manager at Microsoft.

We are the world’s most reliable contact centre technology provider. Our global brand is built on our track-record of consistently honouring our commitments – to our customers, our staff and our shareholders.

Enghouse Interactive, a subsidiary of Enghouse Systems Limited (TSX: ENHG), is a leading global provider of contact centre software and service solutions that deliver enhanced customer service and transform the contact centre from a cost center into a powerful growth engine. Our Practices and Solutions enable businesses to leverage meaningful, daily customer interactions to extract key insights used to deepen customer loyalty and uncover new opportunities to add value, profitably.

Supporting over 10,000 customers, in 120+ countries, Enghouse Interactive works within any local regulatory environment and supports any telephony technology, whether deployed on premises or in the Cloud, ensuring that our customers can be reached by their customers – anytime, anywhere, and via any channel.

Hybrid working in a Cloud Contact Centre with Microsoft Teams

In this webinar recording, we discuss how businesses can extend their Microsoft Teams collaboration environment to the contact centre facilitating secure hybrid working practices and distributed teams in the New Normal.

Ron was joined by Theodora Malmstrom, Customer Success Product Marketing Manager at Microsoft.

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