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eBook: The Ultimate Guide to an AI-Enabled Contact Centre

80% of B2B customers want digital-led CX improvements.

Thanks to the increasingly wide use of Artificial Intelligence (AI), customers now have higher expectations of providers. They want them to have details of all their previous interactions (via any channel); agents dealt with and all former enquiries and outcomes.

Download this latest eBook to be guided on meeting customer expectations by using AI in your contact centre.

Answering the call of innovation since 1984

Accelerate your growth with our deep expertise

Equipped with over 35 years of experience and a comprehensive understanding of the contact centre environment, we consistently anticipate your needs to deliver the future of CCaaS solutions into your hands.

  • Recognised as one of the only vendors in the world to successfully support emergency ‘000’ call operations.

  • Microsoft Gold Partner for over 15 years, recognised in the top 1% of elite technology partners.

  • The world’s first ‘true’ multi-tenant contact centre.

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Our promise for the future

Scale greater heights with the largest Customer Experience portfolio in the world

Backed by the world’s largest Customer Experience portfolio and an extensive range of back-office integrations, you can look forward to discovering a suite of benefits that will scale and adapt with your business growth.

  • Enjoy zero seat limitations and flexibility of scale to cover any business expansions.

  • Flex across seasonal spikes with a pay-as-you-go pricing model.

  • Gain full control of how you scale with no hidden costs.

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Our products and services

tailored for your growth

Omni-channel communications

Omni-channel communications

Handle inbound and outbound customer interactions intelligently across multiple channels

Self-service and chatbots

Self-service and chatbots

Reduce service times for significantly swifter response

Al insights

Al insights

Identify critical issues and uncover key customer expectations

Call recording & quality management

Call recording & quality management

Extract valuable business insights while developing agents, and meeting compliance standards

Analytics and reporting

Analytics and reporting

Get comprehensive real-time and reportable business intelligence

Interactive video collaboration

Interactive video collaboration

Increase customer empathy with the most secure, scalable and customisable 4K UHD video

UC, CRM and WFM integration

UC, CRM and WFM integration

Integrate advanced workflows seamlessly