Glossary

What is a Microsoft Teams Contact Centre?

For organisations requiring a rich feature set for their contact centre, Microsoft offers contact centre integration or “Bring your own contact center solution” which works with Microsoft Teams Phone System…

What is a Cloud Contact Centre?

A cloud contact centre is a contact centre that is hosted “in the cloud”. Essentially this simply means that while the contact centre users or agents could be anywhere, the server is offsite (“off premises” or “off-prem”)