Gartner has once again named Enghouse Interactive a Challenger in its latest Magic Quadrant for Contact Centre Infrastructure
We believe Enghouse Interactive’s continued positioning as the top Challenger in Gartner’s Magic Quadrant for Contact Center Infrastructure reflects our ‘ability to execute and successful migration of multichannel contact centers from legacy PBX platforms to UC Collaborative platforms such as Skype for Business’. Our one-stop shop for all customer contact communications delivers a fully integrated dynamic customer interaction with a modular approach. This along with a consistent user interface across portfolio, makes it seamless for customers and offers a simple go-to-market strategy for our partners.
Portfolio and User Experience Reduce the Risk
Enghouse Interactive’s user interface (UI) represents a strategy for both front- and backend portfolio integration. The low-footprint, context-sensitive, extensible analytics and collaboration-focused client is now at the heart of our mid-market and enterprise contact centre solutions. Reflecting years of analysis of agent and supervisor workflow as well as customer end-user input, this compelling interface means that rapidly growing mid-market organisations can confidently migrate users within a familiar environment by retaining the most utilised tool in the box. Real-time information, quality management and ‘context-aware’ functionality maximise efficiency, while the UI’s lean and compact profile prevents desktop clutter and information overload for users who both ‘channel hop’ and simultaneously work in CRM and other business applications. Enghouse Interactive’s modular approach allows flexibility to add functionality and enter new markets as needed, at a reduced risk.
Another significant differentiator which is very important to note is that Enghouse Systems (TSX: ENGH), our parent and one of Canada’s largest software companies, has not only increased revenue from roughly $10 million in 2002 to approximately $308.0 million in 2016, but is also debt-free. This stability, coupled with an aggressive acquisition strategy, allows us to bring innovations to market quickly, while enabling the continuous growth and enhancement of our portfolio with specific additions that meet marketplace needs.